tag:blogger.com,1999:blog-21166579.post451212109628905235..comments2024-02-19T08:12:53.815-05:00Comments on The Right Thing: I can see clearly nowJeffrey L. Seglinhttp://www.blogger.com/profile/15648051034425906705noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-21166579.post-8199242180063762312012-06-25T20:21:51.987-04:002012-06-25T20:21:51.987-04:00Jeffrey,
I disagree thoroughly with both the custo...Jeffrey,<br />I disagree thoroughly with both the customer's and your analysis. There are two guarantees that come into play - the store's return policy and the manufacturer's warranty. The store's return policy (which doesn't appear to have been stated in your writeup) is usually quite limited - of the nature of 14-30 days. The manufacturer's warranty tends to be longer - usually 90 days to a year although it could be longer. Unless the customer is in the store's stated return policy, then it is an issue for the customer to take up with the manufacturer, not the store.<br /><br />Manufacturer's warranties cover defects in workmanship. Return policies regularly require the item to be returned "in new condition". Neither covers wear and tear.<br /><br />Return policies are privileges,not rights and can be withdrawn. Exchanging a cheap pair of glasses six times is definitely excessive and the store is right to cut him off. If I were the store manager, I would refund his money, inform him that clearly we can't serve his glasses needs and turn him out.<br /><br />William Jacobson<br />Anaheim, CAWilliam Jacobsonnoreply@blogger.comtag:blogger.com,1999:blog-21166579.post-74175031756582026902012-06-24T14:21:55.609-04:002012-06-24T14:21:55.609-04:00Jeffrey,
I agree with Charlie. From a purely ...Jeffrey,<br /><br /> I agree with Charlie. From a purely ethical standpoint, the store manager has an obligation to fulfill a written warranty. Personally, I might have taken the glasses back for a refund the first time, but, like Charlie, if they broke again in a matter of months, I would just allow as how it was a shoddy product and buy glasses elsewhere in the future. Your reader returned the glasses SIX times in a period of months! Too much, already.<br /> The manager has an ethical obligation to the enterprise’s owners, too. If lots of people are complaining, management should have the glasses pulled from stock. If only one guy is complaining – and doing so frequently in a short period of time – the manager is reasonable in being skeptical. Does the customer keep them in a glasses case? Does he handle them roughly (as opposed to however one defines “regular wear and tear”)? And how are the lens scratches the fault of the manufacturer? <br /> We would all be hard-put to agree where to draw the line between ethics and common sense in some situations. If everybody seized the opportunity to repeatedly take advantage of a warranty on a cheap product, there would probably not be as many discount stores.<br /> I liked your “shortsighted” pun and Charlie’s suggestion to “show him the door,” but I lean towards “seeing him out.” :<)Phil Cluttsnoreply@blogger.comtag:blogger.com,1999:blog-21166579.post-48161813980750012922012-06-24T13:05:38.233-04:002012-06-24T13:05:38.233-04:00Come on, this is an example of someone who takes a...Come on, this is an example of someone who takes advantage of a "return" policy to continue to exchange a fairly cheap item and always have a "like new" item. One time returning this cheapie and getting satisfaction is enough. We read daily about people getting all the freebies without working, here is someone who should know better taking advantage of a return policy. The store should kindly show him to the door the next time he tries to get another freebie.<br /><br />Charlie SengAnonymousnoreply@blogger.com