Thanking those who helped look for money would be kind

It was a full day of holiday preparation for a reader we're calling Frances. After rising at 7 a.m., making coffee and reading the morning newspaper, she was off to her local farmer's market to purchase fresh fruit, an evergreen garland and other accoutrements she needed to create a centerpiece for her dining room table where about a dozen friends and family members would be sharing a meal the next evening.

Frances then drove to the nearest shopping mall so she could purchase boots. She also received a free tote bag and coupon for a future purchase. She stuck the coupon in her purse. Then it was on to the gas station to fill up the tank. After that, Frances stopped at her local bank branch to get five $100 bills to use as gifts throughout the season. She put the envelope with the bills in her purse. A quick stop to the local chocolate maker followed. Finally, she drove to the grocery store to buy groceries for the family dinner and a lottery scratch ticket, the latter of which also was placed in her pocketbook.

Once home, Frances unloaded her groceries and other purchases and put everything away.

Early that evening, Frances remembered the cash she had withdrawn along with the lottery ticket and went to retrieve it from her purse. Neither was there. She emptied her pocketbook. Nothing. She looked through the trash in her wastebasket to see if she had mistakenly tossed them out. Nothing. She then called the chocolate maker and grocery store to see if anyone had turned anything in. Nothing.

As a last hope, Frances drove to the grocery store to see if she had dropped the envelope with the money and the lottery ticket in the parking lot. Even though she had already called the service desk, she went inside and asked again if anyone had found anything. No one had, but the young man in charge of security took about 20 minutes to check the video surveillance records. He found footage of Frances at the checkout and leaving the store, but there was no sign of anything falling from her purse.

Frances was despondent. But on returning home, she noticed the shoe store coupon on her desk. Folded into it were the lottery ticket and the envelope with the five bills. With all that she had done that day, she simply forgot that she had placed the items on her desk.

"Everyone took time to check to see if I'd left the money or ticket behind," Frances says. "Shouldn't I do something to thank them?"

Each of the people who checked did the right thing - and their job. Frances had thanked them each, but now that the money and ticket are found, the right thing would be for her to call them back and let them know she found them. Sometimes knowing things turned out well for a customer they tried to help is sufficient reward. 

Jeffrey L. Seglin, author of  The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is a lecturer in public policy and director of the communications program at Harvard's Kennedy School. 

Follow him on Twitter: @jseglin 

Do you have ethical questions that you need answered? Send them to rightthing@comcast.net. 

(c) 2019 JEFFREY L. SEGLIN. Distributed by TRIBUNE CONTENT AGENCY, LLC.

Making it easy to snitch on neighbors

Technology can be a godsend. Many of us can now drive along toll roads without having to stop to pay. Residents of many cities can download an app to their phones to remind them of trash and recycling pickup days.

Still other apps can be used to identify open parking spaces and pay online. Checking in for a flight can be as simple as downloading a boarding pass and scanning it at the gate.

There are also many municipalities that have begun to use apps that allow residents to anonymously report potholes, illegally parked cars, untidy trash receptacles, overgrown weeds, unshoveled sidewalks after a snowstorm and other issues of concern. Rather than finding the right phone number, dialing in, being placed on hold and hoping to speak to someone, now reporting something to the city can be done quickly and anonymously.

When used well, such an app can help the resident and the city deal with such issues. But a reader we're calling Laine is concerned that such anonymous reporting apps seem to be an open invitation for neighbors to complain to the city before trying to do the neighborly thing and speak to someone.

Speaking to a neighbor about a pothole is certainly not going to solve anything, but if a car is blocking a driveway or rubbish is blowing around because of an unsecured trash receptacle and you know which neighbor's car or trash can is involved, Laine wonders if a more appropriate first response would be to ask the neighbor about it.

What worries Laine more, she writes, is that some neighbor seems to be using the app to report things they might have let slide in the past. Because she can see the reports on her city's website but not the name of the reporter, she has noticed that the number of reports about untidy trash or overgrown lawns with weeds spilling onto the sidewalks seem to be in abundance.

Just as email at work might increase the likelihood of not talking directly to a colleague or an online message board might elevate the level of venom in responses to a post, Laine believes apps to report issues to the city make it too easy for neighbors to avoid being neighborly.

Laine makes a good point. If you know your neighbors and there's no history of hostile behavior, the right thing is to approach a neighbor with issues you believe they can address.

Pointing out that other neighbors have been cited or fined for such things might even be seen as helpful. Granted, it might not feel comfortable to do this, but like Laine, I'd like a neighbor to alert me to my unsecure trash cans before receiving a citation from the city.

It's better to use such apps to report items that only the city can do something about such as filling potholes or towing away illegally parked cars whose owners are unknown. If the issue seems too small to ask a neighbor about, the right thing is to ask yourself why you want to report it to the city in the first place. 

Jeffrey L. Seglin, author of  The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is a lecturer in public policy and director of the communications program at Harvard's Kennedy School. 

Follow him on Twitter: @jseglin 

Do you have ethical questions that you need answered? Send them to rightthing@comcast.net. 

(c) 2019 JEFFREY L. SEGLIN. Distributed by TRIBUNE CONTENT AGENCY, LLC.