Readers were split about whether colleges and universities are ethically obliged to spend part of their endowments each year to make college tuition more affordable. According to an unscientific poll on my column's blog, 50 percent of my readers think that colleges are obliged to do so, while 50 percent believe that colleges have no moral obligation to ease tuition pain.
"Public universities, founded by and for the people, would seem to have an ethical obligation to offer affordable college tuition to a portion of their citizenry," Eric Erickson of Minneapolis writes. "Private universities should have the option to decide whether or not to discount the value of their services."
Charlie Seng of Lancaster, S.C., counters.
"The endowments of colleges provide for allowing the institution to continue to exist and grow in these troubled financial times," he says, "not to provide tuition for needy students."
Phil Clutts of Harrisburg, N.C., concurs.
"Why should the state or federal government require anybody to do anything with funds that they privately and legitimately raised," Clutts asks, "as long as the contributors know how the money is being spent?"
Christopher Lincoln of Minnesota takes the same view, but with a cautionary note: "Private universities have the right to price themselves into oblivion," he writes.
Check out other opinions here, or post your own by clicking on "Comments" or "Post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, September 07, 2008
Sunday, August 31, 2008
The Right Thing: You Tell Me Yours
Writing in The Boston Globe in mid-August, Anne Baker and Jeannie M. Nuss began their article as follows: "The congregation of Temple B'nai Israel in Revere has a hero, although no one knows his name."
Earlier in the week members of the congregation, located not far from Boston, found that their place of worship had been "tagged" in red paint with anti-Semitic graffiti and swastikas.
The incident was reported to the local police, of course, which might have been the end of it.
As temple members congregated inside, however, a car pulled up to the synagogue, and a stranger got out and began to paint over the graffiti. The painter would not give reporters or temple officials his name and would not agree to have his picture taken. As the stranger painted, the rabbi told the reporters that the group meeting inside the temple was studying texts about honesty.
The rabbi reported that the painter appeared to be very thoughtful about the job he was doing. He had chosen paint that matched the color of the temple as closely as possible.
"To me that feels like a very loving act," the rabbi told The Boston Globe.
Reading the story of the neighborly painter who wanted no credit, I was reminded of an observation by psychiatrist/writer Robert Coles, one that I cite regularly in giving talks about the importance of doing the right thing regardless of whether doing so will result in personal gain: "Character," Coles writes in The Call of Stories: Teaching and the Moral Imagination (Houghton Mifflin, 1989), "is how you behave when no one is looking."
Many of us have made the decision to step up and take actions that should make us proud, particularly to help fix a wrong we didn't commit. On the other hand, we've also avoided going the extra mile to help another person or group unless we received something in return.
Now it's your turn to tell me your own tale. What one story from your life captures a moment when you stepped up to do the right thing, regardless of whether or not you received recognition for it? Or, conversely, if you were given the chance but passed up the opportunity, what would you like a chance to do over, regardless of whether you were going to get credit?
Last year, after I asked readers to send me their stories, I received numerous compelling stories about the ethical quandaries they had found themselves battling. So I'm asking you again to send me your stories. Provide as much detail as possible, but keep your submission to no more than 300 words. I'll run some of these stories in an upcoming column. Those whose stories are used in that column will receive a copy of my book, The Right Thing (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 13, 2008, to: rightthing@nytimes.com or "The Right Thing," New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, N.Y. 10018.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Earlier in the week members of the congregation, located not far from Boston, found that their place of worship had been "tagged" in red paint with anti-Semitic graffiti and swastikas.
The incident was reported to the local police, of course, which might have been the end of it.
As temple members congregated inside, however, a car pulled up to the synagogue, and a stranger got out and began to paint over the graffiti. The painter would not give reporters or temple officials his name and would not agree to have his picture taken. As the stranger painted, the rabbi told the reporters that the group meeting inside the temple was studying texts about honesty.
The rabbi reported that the painter appeared to be very thoughtful about the job he was doing. He had chosen paint that matched the color of the temple as closely as possible.
"To me that feels like a very loving act," the rabbi told The Boston Globe.
Reading the story of the neighborly painter who wanted no credit, I was reminded of an observation by psychiatrist/writer Robert Coles, one that I cite regularly in giving talks about the importance of doing the right thing regardless of whether doing so will result in personal gain: "Character," Coles writes in The Call of Stories: Teaching and the Moral Imagination (Houghton Mifflin, 1989), "is how you behave when no one is looking."
Many of us have made the decision to step up and take actions that should make us proud, particularly to help fix a wrong we didn't commit. On the other hand, we've also avoided going the extra mile to help another person or group unless we received something in return.
Now it's your turn to tell me your own tale. What one story from your life captures a moment when you stepped up to do the right thing, regardless of whether or not you received recognition for it? Or, conversely, if you were given the chance but passed up the opportunity, what would you like a chance to do over, regardless of whether you were going to get credit?
Last year, after I asked readers to send me their stories, I received numerous compelling stories about the ethical quandaries they had found themselves battling. So I'm asking you again to send me your stories. Provide as much detail as possible, but keep your submission to no more than 300 words. I'll run some of these stories in an upcoming column. Those whose stories are used in that column will receive a copy of my book, The Right Thing (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 13, 2008, to: rightthing@nytimes.com or "The Right Thing," New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, N.Y. 10018.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
SOUND OFF: FREE PAPERS
Many years ago a reader put a quarter in a newspaper-vending machine to purchase a paper. It wasn't until she closed the lid that she realized that she had accidentally taken two papers.
What was the right thing for her to have done: 1. Put the extra newspaper on top of the vending machine? 2. Put another quarter into the vending machine and either put back the extra newspaper or simply open and close the door? 3. Keep the extra newspaper and chalk it up to good fortune? Or something else?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
What was the right thing for her to have done: 1. Put the extra newspaper on top of the vending machine? 2. Put another quarter into the vending machine and either put back the extra newspaper or simply open and close the door? 3. Keep the extra newspaper and chalk it up to good fortune? Or something else?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, August 24, 2008
THE RIGHT THING: THE LOVE IS GONE, THE CASH REMAINS
Relationships, especially when they fall apart, can be costly ... and complicated.
Six years ago, after she had left her live-in boyfriend of five years, one of my readers learned this the hard way.
"I was the sole support during most of the time I lived with him," she writes. "Stupid me made his house payments, paid the bills, supported his drinking habit, bought new tires for his truck."
She also made a few of his child-support payments, and figures that she spent thousands on his expenses through the course of the relationship.
When she left, her soon-to-be ex took $800 out of a savings account they held jointly.
"I found out when my statement came in the mail," she writes.
He promised that his mother would pay back the money, which never happened, so my reader took all of her money out of the joint checking and savings accounts they held. The bank told her, however, that while either of them could close the accounts permanently, her name could not be taken off either account unless her ex-boyfriend also agreed to have her name removed.
He hasn't done so, though she has repeatedly asked him to remove her name from the accounts and warned him that, if he didn't, she would take out any money he put into the accounts. She never has followed through on that threat, though.
Recently, however, she discovered that there was a little more than $1,000 in the joint checking account and $6,000 in the joint savings account. She told her story to the bank teller, who told her that the money was technically hers, since her name is on the accounts. He suggested that she close the accounts and pocket the money.
She was tempted, my reader admits, but "my conscience got the better of me."
Several days later, however, she withdrew $800 from the account, recovering the money that her ex had taken when they broke up.
"An eye for an eye," she reasons.
She plans to allow a month to pass so that her ex will see the next bank statement, "get the picture" and close the accounts. But she admits that the rest of the money is pretty tempting.
"The $7,000 would help me recoup some of my losses," she writes.
She's torn. Should she give him one month to close the account with her name on it? Or should she take the money and close out the account herself?
"Ethically," she asks, "what's your take on this?"
The $800 was hers to recover, since her ex took it without her permission after their relationship had ended.
Tempting as it may be to empty his coffers to even the score, however, there is no ethical justification for such an action unless, during the relationship, there was a specific agreement that she would be repaid for whatever money she doled out on his behalf.
Absent such an agreement, the right thing for my reader to do is to contact her ex, let him know that she took $800 from their account to repay the "unauthorized loan" and tell him that, if he doesn't close the account, she will.
If she does close the account, she should get the balance in the form of a bank check and send it to him. Then she can finally close the books on this failed relationship.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Six years ago, after she had left her live-in boyfriend of five years, one of my readers learned this the hard way.
"I was the sole support during most of the time I lived with him," she writes. "Stupid me made his house payments, paid the bills, supported his drinking habit, bought new tires for his truck."
She also made a few of his child-support payments, and figures that she spent thousands on his expenses through the course of the relationship.
When she left, her soon-to-be ex took $800 out of a savings account they held jointly.
"I found out when my statement came in the mail," she writes.
He promised that his mother would pay back the money, which never happened, so my reader took all of her money out of the joint checking and savings accounts they held. The bank told her, however, that while either of them could close the accounts permanently, her name could not be taken off either account unless her ex-boyfriend also agreed to have her name removed.
He hasn't done so, though she has repeatedly asked him to remove her name from the accounts and warned him that, if he didn't, she would take out any money he put into the accounts. She never has followed through on that threat, though.
Recently, however, she discovered that there was a little more than $1,000 in the joint checking account and $6,000 in the joint savings account. She told her story to the bank teller, who told her that the money was technically hers, since her name is on the accounts. He suggested that she close the accounts and pocket the money.
She was tempted, my reader admits, but "my conscience got the better of me."
Several days later, however, she withdrew $800 from the account, recovering the money that her ex had taken when they broke up.
"An eye for an eye," she reasons.
She plans to allow a month to pass so that her ex will see the next bank statement, "get the picture" and close the accounts. But she admits that the rest of the money is pretty tempting.
"The $7,000 would help me recoup some of my losses," she writes.
She's torn. Should she give him one month to close the account with her name on it? Or should she take the money and close out the account herself?
"Ethically," she asks, "what's your take on this?"
The $800 was hers to recover, since her ex took it without her permission after their relationship had ended.
Tempting as it may be to empty his coffers to even the score, however, there is no ethical justification for such an action unless, during the relationship, there was a specific agreement that she would be repaid for whatever money she doled out on his behalf.
Absent such an agreement, the right thing for my reader to do is to contact her ex, let him know that she took $800 from their account to repay the "unauthorized loan" and tell him that, if he doesn't close the account, she will.
If she does close the account, she should get the balance in the form of a bank check and send it to him. Then she can finally close the books on this failed relationship.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
SOUND OFF: THE LOWDOWN ON SHIPPING MARK-UPS
As long as the shipping cost is made known to the buyer, is it wrong for online-auction sellers to charge customers more than it actually costs to ship the items? According to an unscientific poll on my column's blog, 65 percent of my readers think that there is nothing wrong with excessive charges, as long as the details are disclosed, while 35 percent think that such a practice is wrong.
"Shipping charges are a profit center for virtually every cataloger or retailer, online or off," writes Eric McNulty of Brookline, Mass. "As long as the costs are clearly stated, there is no issue."
"I firmly believe that `shipping' costs should reflect only that -- the cost of shipping," writes Nancy Ludt of Huntington Beach, Calif., who sells needlework items on eBay to supplement her income. "Not man-hours, not supplies, but postage rates only."
"Often people forget the `handling' part of `shipping and handling,"' writes Tom Van Huss of Tustin, Calif. "Packing items for shipping can be time-consuming and can require materials that cost money."
"I do not buy from people who charge me for shipping and handling," writes Azra Daniel Francis of Windsor, Ontario.
Check out other opinions here, or post your own by clicking on "Comments" or "Post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
"Shipping charges are a profit center for virtually every cataloger or retailer, online or off," writes Eric McNulty of Brookline, Mass. "As long as the costs are clearly stated, there is no issue."
"I firmly believe that `shipping' costs should reflect only that -- the cost of shipping," writes Nancy Ludt of Huntington Beach, Calif., who sells needlework items on eBay to supplement her income. "Not man-hours, not supplies, but postage rates only."
"Often people forget the `handling' part of `shipping and handling,"' writes Tom Van Huss of Tustin, Calif. "Packing items for shipping can be time-consuming and can require materials that cost money."
"I do not buy from people who charge me for shipping and handling," writes Azra Daniel Francis of Windsor, Ontario.
Check out other opinions here, or post your own by clicking on "Comments" or "Post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, August 17, 2008
SOUND OFF: CABLE NEWS
You move into a new house. Before you have a chance to call your local cable-television company to activate your service, you hook up your television and find that the cable service is already active. You wait a month, thinking that perhaps you'll be billed, but two months pass without a bill, then three.
Is it OK to keep getting the service without notifying the cable company? And, even if you don't think it's OK, would you continue to use the service anyway without notifying the cable company?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Is it OK to keep getting the service without notifying the cable company? And, even if you don't think it's OK, would you continue to use the service anyway without notifying the cable company?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
THE RIGHT THING: LOSERS KEEPERS, FINDERS WEEPERS
Yesterday I was at a local big-box hardware store to purchase some things we needed for our house. Among these was a large trash barrel, the really big kind with wheels and a handle that can be wheeled out to the curb on trash-pickup day.
The checkout clerk lifted off the cover of the barrel, either to make sure that another clerk hadn't mistakenly placed valuable goods inside or to confirm that my wife and I weren't trying to sneak out with more than we had paid for. We paid up, loaded the barrel into the back of our car and went on our way.
We made another stop at another store to pick up some other stuff that we needed, including a wiffleball, a wiffleball bat and some tennis balls. My wife had the efficient thought to carry these loose items inside the new trash barrel. When she lifted off the barrel's cover, however, she found that we had inadvertently been given two lids for the one trash barrel. Apparently the clerk never thought that we might be trying to filch goods on the outside of the barrel, rather than on the inside.
It was the store's mistake, of course, and we were quite a way from the big-box store where we had purchased the barrel. It would be a nuisance to make the trip to return the cover, so we returned home with it.
A few months ago a reader found himself in a similar predicament: He had brought his car into his dealership for repair of a problem with his car lights, which were not turning off and thus were burning out his car's battery. He lives 40 miles from the dealership, so he had his wife follow him in her car to drive him back after he'd left his car at the dealership.
Two days later the dealer called and said that the car had been fixed, so my reader rode back with his wife. He picked up his car and was relieved to be charged only $200. As they were leaving, however, his wife noticed that his taillights were not working. She called him on his cell telephone, and they drove back to the dealer and left the car again.
This occurred several times, resulting in many trips back and forth to the dealership. Eventually the dealer said that it would cost $1,200 to fix the problem.
The car was 10 years old so, instead of paying for the fix, they drove the car only in the daytime for the next week. The following weekend they traded in the car to purchase a new model.
As they were cleaning out the old car, however, they found many long screwdrivers and other tools that had been left in it by the dealership's mechanics.
"We kept them in return for the $200 we paid for a car that was never fixed," my reader reports. "Right or wrong?"
Wrong. As right as he may have been to be annoyed, the errant screwdrivers didn't belong to him. The right thing would have been to return them. Someone else's bad actions don't justify inappropriate actions in retaliation.
Since the dealer really didn't fix the problem for which my reader paid the $200, the right thing for the dealer to do is to refund his money.
And, in spite of the nuisance factor, as soon as I finish writing this column, I'm going to do the right thing and return the trash-barrel lid that isn't mine to keep.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
The checkout clerk lifted off the cover of the barrel, either to make sure that another clerk hadn't mistakenly placed valuable goods inside or to confirm that my wife and I weren't trying to sneak out with more than we had paid for. We paid up, loaded the barrel into the back of our car and went on our way.
We made another stop at another store to pick up some other stuff that we needed, including a wiffleball, a wiffleball bat and some tennis balls. My wife had the efficient thought to carry these loose items inside the new trash barrel. When she lifted off the barrel's cover, however, she found that we had inadvertently been given two lids for the one trash barrel. Apparently the clerk never thought that we might be trying to filch goods on the outside of the barrel, rather than on the inside.
It was the store's mistake, of course, and we were quite a way from the big-box store where we had purchased the barrel. It would be a nuisance to make the trip to return the cover, so we returned home with it.
A few months ago a reader found himself in a similar predicament: He had brought his car into his dealership for repair of a problem with his car lights, which were not turning off and thus were burning out his car's battery. He lives 40 miles from the dealership, so he had his wife follow him in her car to drive him back after he'd left his car at the dealership.
Two days later the dealer called and said that the car had been fixed, so my reader rode back with his wife. He picked up his car and was relieved to be charged only $200. As they were leaving, however, his wife noticed that his taillights were not working. She called him on his cell telephone, and they drove back to the dealer and left the car again.
This occurred several times, resulting in many trips back and forth to the dealership. Eventually the dealer said that it would cost $1,200 to fix the problem.
The car was 10 years old so, instead of paying for the fix, they drove the car only in the daytime for the next week. The following weekend they traded in the car to purchase a new model.
As they were cleaning out the old car, however, they found many long screwdrivers and other tools that had been left in it by the dealership's mechanics.
"We kept them in return for the $200 we paid for a car that was never fixed," my reader reports. "Right or wrong?"
Wrong. As right as he may have been to be annoyed, the errant screwdrivers didn't belong to him. The right thing would have been to return them. Someone else's bad actions don't justify inappropriate actions in retaliation.
Since the dealer really didn't fix the problem for which my reader paid the $200, the right thing for the dealer to do is to refund his money.
And, in spite of the nuisance factor, as soon as I finish writing this column, I'm going to do the right thing and return the trash-barrel lid that isn't mine to keep.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, August 10, 2008
SOUND OFF: POLLING FOR ANSWERS
Since black Americans running for state or national office regularly poll higher than their actual vote totals, I asked readers if it is ever OK to lie to a pollster. Readers were split, according to an unscientific poll on my column's blog: 59 percent said that it was a breach of ethics to misrepresent yourself to a pollster, 27 percent said that it was not and 14 percent said that it was unethical, but that they would do it anyway.
"Reluctance to reveal racial prejudice in an opinion poll is just an extension of political correctness foisted upon us by the liberal left," writes Gary Denys of Chatham, Ontario. "It's not unethical. It's only human nature to protect oneself."
Another reader writes that he first voted in the 1976 U.S. presidential election, and has nursed a grudge ever since.
"The TV networks were voicing their projections before the West Coast polls closed," he writes. "The news outlets revealed a breathtaking lack of ethics."
Ever since, he has taken his cue from the late newspaper columnist Mike Royko, who, during the 1984 U.S. presidential election, urged people to join him in "a noble cause" and lie to pollsters.
But H. Watkins Ellerson echoes the opinion of the majority of readers: "It is always unethical to misrepresent oneself to anybody," he writes. "One may (courageously) remain silent or otherwise evasively dissemble without lying."
Check out other opinions here, or post your own by clicking on "Comments" or "Post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
"Reluctance to reveal racial prejudice in an opinion poll is just an extension of political correctness foisted upon us by the liberal left," writes Gary Denys of Chatham, Ontario. "It's not unethical. It's only human nature to protect oneself."
Another reader writes that he first voted in the 1976 U.S. presidential election, and has nursed a grudge ever since.
"The TV networks were voicing their projections before the West Coast polls closed," he writes. "The news outlets revealed a breathtaking lack of ethics."
Ever since, he has taken his cue from the late newspaper columnist Mike Royko, who, during the 1984 U.S. presidential election, urged people to join him in "a noble cause" and lie to pollsters.
But H. Watkins Ellerson echoes the opinion of the majority of readers: "It is always unethical to misrepresent oneself to anybody," he writes. "One may (courageously) remain silent or otherwise evasively dissemble without lying."
Check out other opinions here, or post your own by clicking on "Comments" or "Post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
THE RIGHT THING: DO I DARE TO EAT A LEMON?
Once a week a woman in Cypress, Calif., takes a stroll to the local liquor store to get her exercise and to buy her weekly Lotto ticket. While on her constitutional, she regularly passes some lemon trees whose branches extend their fruit out over the sidewalk directly in her path.
"I've never picked a lemon," she writes, "but I've asked my husband and he says that it would be wrong. If the owner of the tree was in his backyard, I could ask him for a piece, but usually that's not the case.
"Those luscious lemons just call out to me at times," she writes.
But picking a piece of fruit from the tree could be considered stealing, she admits.
"Is it illegal," she asks, "or could the owner sue me for taking a piece of fruit?"
Actually, it's the owner of the tree who could find himself on the wrong side of the law: "The City of Cypress does not have ordinances against picking fruit from a tree that overhangs a public sidewalk," says Khuong Truong, a code-enforcement officer for the city, but it does have one that "disallows vegetation to grow into or over the public right of way -- including alleys, sidewalks and streets -- to the extent that passage of pedestrians, bicyclists and motor vehicles is impeded."
Such conditions fall under the category of "public nuisance" and, if the lemon trees' owner lets their branches grow so unruly that they block the passage of pedestrians with their alluring fruit, he could be charged with violating the municipal code.
Supposing that there were no law to keep my reader from plucking a lemon, however, is it right for her to do so, knowing that the tree belongs to someone else?
No. Her inclination to ask the owner's permission is correct. If he's not there, she should wait for an opportune moment when he happens to be in his yard to ask him.
Or, if she simply can't resist the tart temptation, she should knock on his door and make the request. She'd have to be pretty hungry for the fruit to do that, but it's the right course of action if her desire tugs strongly enough.
The owner of the trees should make sure to keep them pruned so as to be in compliance with the city's code. Letting them grow wildly out over the sidewalk, within reach of passing pedestrians, not only plants temptation in their path but also could cost the owner if the city decides to cite him.
There may not be a city rule prohibiting her from taking a piece of low-hanging fruit, but my reader knows that the tree and its fruit belong to someone else. Even if the owner is wrong to leave the fruit so close to her grasp, it's still his tree. She should do the right thing and ask his permission.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
"I've never picked a lemon," she writes, "but I've asked my husband and he says that it would be wrong. If the owner of the tree was in his backyard, I could ask him for a piece, but usually that's not the case.
"Those luscious lemons just call out to me at times," she writes.
But picking a piece of fruit from the tree could be considered stealing, she admits.
"Is it illegal," she asks, "or could the owner sue me for taking a piece of fruit?"
Actually, it's the owner of the tree who could find himself on the wrong side of the law: "The City of Cypress does not have ordinances against picking fruit from a tree that overhangs a public sidewalk," says Khuong Truong, a code-enforcement officer for the city, but it does have one that "disallows vegetation to grow into or over the public right of way -- including alleys, sidewalks and streets -- to the extent that passage of pedestrians, bicyclists and motor vehicles is impeded."
Such conditions fall under the category of "public nuisance" and, if the lemon trees' owner lets their branches grow so unruly that they block the passage of pedestrians with their alluring fruit, he could be charged with violating the municipal code.
Supposing that there were no law to keep my reader from plucking a lemon, however, is it right for her to do so, knowing that the tree belongs to someone else?
No. Her inclination to ask the owner's permission is correct. If he's not there, she should wait for an opportune moment when he happens to be in his yard to ask him.
Or, if she simply can't resist the tart temptation, she should knock on his door and make the request. She'd have to be pretty hungry for the fruit to do that, but it's the right course of action if her desire tugs strongly enough.
The owner of the trees should make sure to keep them pruned so as to be in compliance with the city's code. Letting them grow wildly out over the sidewalk, within reach of passing pedestrians, not only plants temptation in their path but also could cost the owner if the city decides to cite him.
There may not be a city rule prohibiting her from taking a piece of low-hanging fruit, but my reader knows that the tree and its fruit belong to someone else. Even if the owner is wrong to leave the fruit so close to her grasp, it's still his tree. She should do the right thing and ask his permission.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, August 03, 2008
SOUND OFF: SHOULD COLLEGES FOOT THE BILL?
With a $1.1 billion endowment, Berea College in Kentucky accepts only low-income applicants who pay no tuition. Berea is unusual in its mission, but there is increased pressure for all colleges and universities with large endowments to spend a set percentage each year to make college tuition more affordable. Tax-exempt foundations are required to spend 5 percent of their endowments each year, and some argue that colleges and universities should be required to do the same.
As reported in The New York Times, Sen. Charles Grassley (R.-Iowa) said that large, tax-free endowments "should mean affordable education for more students, not just a security blanket for colleges."
Are colleges and universities ethically obliged to spend part of their endowments each year to make college tuition more affordable? Or are they morally, as well as legally, entitled to do what they like with their money?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
As reported in The New York Times, Sen. Charles Grassley (R.-Iowa) said that large, tax-free endowments "should mean affordable education for more students, not just a security blanket for colleges."
Are colleges and universities ethically obliged to spend part of their endowments each year to make college tuition more affordable? Or are they morally, as well as legally, entitled to do what they like with their money?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
THE RIGHT THING: BY THE BEAUTIFUL, BUDGET-BREAKING SEA
Given all the planning involved in orchestrating a family vacation, it's surprising that there aren't businesses specializing solely in vacation planning for weary parents. Add another family to your planned vacation, and the logistics become even more entangled.
Vacations can be costly, no doubt about that: The American Automobile Association's annual vacation-costs survey has pegged the 2008 average cost for two adults traveling together in North America at $244 a day for lodging and meals. That's a far cry from the $13 it averaged in 1950, when AAA first started tracking vacation costs. Even adjusting for inflation, that $13 would equal only $118 in today's dollars. And that's skipping travel costs, which fuel-price hikes have made higher than ever for drivers and air travelers alike.
In other words, when something goes wrong with your vacation planning, it can be expensive.
Back in January a family of three from Ohio agreed to rent a beach house for a week with a family of six with whom they were friends. They planned well ahead of their targeted June rental date. The first family's share -- for two of the house's six bedrooms, one for the husband and wife and the other for their son -- was going to be $1,648.
In April, however, the second family called to let them know that their son would be sharing a bedroom with the son of the first family.
"We expected to receive a $413 refund for half of our second bedroom," the mother of the family of three writes.
Less than two weeks before the vacation, to further complicate matters, the first family unexpectedly lost a parent, the son's grandparent. A week later another grandparent was suddenly hospitalized. That evening the first family called the second family to let them know that they wouldn't be making the trip. They asked if the second family might be able to find another couple to help recoup the cost. The family of six said, "no," and told their friends that they were sorry that they wouldn't be able to come along on the trip.
"End of story," the mother writes.
As you may guess, she's wondering whether her family ought to be refunded any money, given that the other family ended up having the whole beach house to itself.
My short answer: no.
However unfortunate the turn of events was for the first family, the second family is under no ethical obligation to refund any money unless either party could find a last-minute substitute who would take the first family's place and pay its share of the bill for the beach house.
If the agreement was that the $1,648 would cover the cost of two bedrooms, the first family was indeed entitled to be reimbursed when it lost half of one bedroom to the other family's son, and indeed the $413 has been refunded. In that case, the first family's loss was the second family's gain -- and the change was at the instigation of the second family.
If the second family had decided that it needed the whole house and, on that basis, had told the first family that it couldn't be accommodated, obviously a full refund would have been due the first family.
As it is, however, the first family was unable to enjoy the time it had paid for due to what are generally called "acts of God." They aren't the second family's fault, and there's no reason that the second family's finances should bear the brunt of the first family's bad luck. It's understandable that the first family chose not to come, of course, but it was their choice and not the second family's.
It would be the right thing -- not to mention generous and compassionate -- if the second family made every effort to find a replacement family who could offset some or all of the first family's costs. There is no ethical obligation to provide such a replacement, though, especially with less than two weeks to do it in.
Bottom line: Even if they had the whole house to themselves, it wasn't through their doing and they shouldn't be expected to cover the additional costs.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Vacations can be costly, no doubt about that: The American Automobile Association's annual vacation-costs survey has pegged the 2008 average cost for two adults traveling together in North America at $244 a day for lodging and meals. That's a far cry from the $13 it averaged in 1950, when AAA first started tracking vacation costs. Even adjusting for inflation, that $13 would equal only $118 in today's dollars. And that's skipping travel costs, which fuel-price hikes have made higher than ever for drivers and air travelers alike.
In other words, when something goes wrong with your vacation planning, it can be expensive.
Back in January a family of three from Ohio agreed to rent a beach house for a week with a family of six with whom they were friends. They planned well ahead of their targeted June rental date. The first family's share -- for two of the house's six bedrooms, one for the husband and wife and the other for their son -- was going to be $1,648.
In April, however, the second family called to let them know that their son would be sharing a bedroom with the son of the first family.
"We expected to receive a $413 refund for half of our second bedroom," the mother of the family of three writes.
Less than two weeks before the vacation, to further complicate matters, the first family unexpectedly lost a parent, the son's grandparent. A week later another grandparent was suddenly hospitalized. That evening the first family called the second family to let them know that they wouldn't be making the trip. They asked if the second family might be able to find another couple to help recoup the cost. The family of six said, "no," and told their friends that they were sorry that they wouldn't be able to come along on the trip.
"End of story," the mother writes.
As you may guess, she's wondering whether her family ought to be refunded any money, given that the other family ended up having the whole beach house to itself.
My short answer: no.
However unfortunate the turn of events was for the first family, the second family is under no ethical obligation to refund any money unless either party could find a last-minute substitute who would take the first family's place and pay its share of the bill for the beach house.
If the agreement was that the $1,648 would cover the cost of two bedrooms, the first family was indeed entitled to be reimbursed when it lost half of one bedroom to the other family's son, and indeed the $413 has been refunded. In that case, the first family's loss was the second family's gain -- and the change was at the instigation of the second family.
If the second family had decided that it needed the whole house and, on that basis, had told the first family that it couldn't be accommodated, obviously a full refund would have been due the first family.
As it is, however, the first family was unable to enjoy the time it had paid for due to what are generally called "acts of God." They aren't the second family's fault, and there's no reason that the second family's finances should bear the brunt of the first family's bad luck. It's understandable that the first family chose not to come, of course, but it was their choice and not the second family's.
It would be the right thing -- not to mention generous and compassionate -- if the second family made every effort to find a replacement family who could offset some or all of the first family's costs. There is no ethical obligation to provide such a replacement, though, especially with less than two weeks to do it in.
Bottom line: Even if they had the whole house to themselves, it wasn't through their doing and they shouldn't be expected to cover the additional costs.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, July 27, 2008
THE RIGHT THING: LIVING DOWN TO ONE'S REPUTATION
As fuel prices have risen, used-car prices have come down. Prices have declined since 2006, Scotiabank reports. Those declines have accelerated across North America in 2008, and promise to continue well into 2009.
Nevertheless, I recently found myself in need of a used car.
Immediately my thoughts ran to the most recent Gallup poll that asked people to rate the honesty and ethics of various professionals. Once again car salesman placed next-to-last on the list, slightly ahead of lobbyists. Of the people surveyed by Gallup, 53 percent said that they had a low or very low opinion of car salesmen.
Maybe, I whispered to myself, the car salesmen I was about to deal with would go against the stereotype.
No such luck. Shopping online, I found a used car that matched what I was looking for. I requested more information and was contacted by the dealer, who asked me to come in for a test drive.
I went to the dealership, tried out the car and liked it well enough. But the price was more than the maximum that I wanted to spend. I asked the salesperson if she could do any better, and she said that she'd have to speak to her sales manager -- a first step in a dance that's not uncommon in the industry.
She spoke with him and he came back to talk to me. He pointed out the car's bluebook value and its ownership history, both of which I'd already looked up, and said that the dealership couldn't budge on price because it needed to make some money. The Internet prices, he told me, were the lowest he could go. Nevertheless he came down by $700.
Then he asked me how much I wanted to spend. The answer: another $800 lower than his original price.
The sales manager told me that he would have to call the dealership's owner to get permission for such a discount. I found it curious that the owner of this large dealership would take calls on the weekend of the Fourth of July, so I watched as the sales manager scurried to his office and chatted with another salesmen in an adjoining office, never once picking up his desk or cell telephone.
He returned about 10 minutes later to tell me that he had talked to the owner, but that the owner wouldn't budge on price. He lied.
I thanked him and left the dealership.
Now, I know that a certain amount of posturing is to be expected in used-car transactions, or indeed in most negotiated deals. That's fine. The salesperson and the sales manager played a little game with me, and the sales manager let me cool my heels while he ran some numbers. That's all to be expected, part of the art of the deal. Everyone indulges in some give and take and holds back a few things. I didn't come in and give my bottom-line price to the first salesperson I met, after all. I was ready to play the game.
But I draw the line at blatant, transparent lying. Yank me around, OK, but lie to me -- and do it obviously enough for me to spot it, which is not one of my skills -- and you've lost my business.
The right thing for the sales manager to do was to dance me around as much as he wanted, but to draw the line at lying to my face.
That not being the case, the right thing for me to do was to shop elsewhere, which I did.
The right thing for you to do, when faced with a liar who wants your business, is to walk away. Who needs to build an already-suspect business relationship on a foundation of outright lies?
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Nevertheless, I recently found myself in need of a used car.
Immediately my thoughts ran to the most recent Gallup poll that asked people to rate the honesty and ethics of various professionals. Once again car salesman placed next-to-last on the list, slightly ahead of lobbyists. Of the people surveyed by Gallup, 53 percent said that they had a low or very low opinion of car salesmen.
Maybe, I whispered to myself, the car salesmen I was about to deal with would go against the stereotype.
No such luck. Shopping online, I found a used car that matched what I was looking for. I requested more information and was contacted by the dealer, who asked me to come in for a test drive.
I went to the dealership, tried out the car and liked it well enough. But the price was more than the maximum that I wanted to spend. I asked the salesperson if she could do any better, and she said that she'd have to speak to her sales manager -- a first step in a dance that's not uncommon in the industry.
She spoke with him and he came back to talk to me. He pointed out the car's bluebook value and its ownership history, both of which I'd already looked up, and said that the dealership couldn't budge on price because it needed to make some money. The Internet prices, he told me, were the lowest he could go. Nevertheless he came down by $700.
Then he asked me how much I wanted to spend. The answer: another $800 lower than his original price.
The sales manager told me that he would have to call the dealership's owner to get permission for such a discount. I found it curious that the owner of this large dealership would take calls on the weekend of the Fourth of July, so I watched as the sales manager scurried to his office and chatted with another salesmen in an adjoining office, never once picking up his desk or cell telephone.
He returned about 10 minutes later to tell me that he had talked to the owner, but that the owner wouldn't budge on price. He lied.
I thanked him and left the dealership.
Now, I know that a certain amount of posturing is to be expected in used-car transactions, or indeed in most negotiated deals. That's fine. The salesperson and the sales manager played a little game with me, and the sales manager let me cool my heels while he ran some numbers. That's all to be expected, part of the art of the deal. Everyone indulges in some give and take and holds back a few things. I didn't come in and give my bottom-line price to the first salesperson I met, after all. I was ready to play the game.
But I draw the line at blatant, transparent lying. Yank me around, OK, but lie to me -- and do it obviously enough for me to spot it, which is not one of my skills -- and you've lost my business.
The right thing for the sales manager to do was to dance me around as much as he wanted, but to draw the line at lying to my face.
That not being the case, the right thing for me to do was to shop elsewhere, which I did.
The right thing for you to do, when faced with a liar who wants your business, is to walk away. Who needs to build an already-suspect business relationship on a foundation of outright lies?
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
SOUND OFF: FLY THE FAKE SKIES
Is it OK for newspapers to run fake ads to gauge reader interest? Readers were split, but -- in an unscientific poll on my column's blog -- 31 percent thought it fine, while 69 percent thought it represented a breach of trust with readers.
"Because time is such an increasingly precious commodity," writes Phil Clutts of Harrisburg, N.C., "it is unethical for an organization to seek to benefit from an action that totally wastes the time of a responding party."
But Jo Melis of Los Angeles writes that fake ads "sound like a clever way to determine the level of reader interest. If no money changes hands, I can't see the harm."
Chris Beale of Columbus, Ohio, thinks that the effectiveness of the fake ads will gauge their appropriateness.
"As in any business," Beale says, "you try out new marketing techniques. If it works you are a genius. If not, then downsizing occurs."
"Anyone with some minimal French knowledge would have picked up on the fake name of the airline (Derrie-Air)," writes Emmanuel Tchividjian of New York. "Keeping a sense of humor is good for society."
Check out other opinions here, or post your own or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
"Because time is such an increasingly precious commodity," writes Phil Clutts of Harrisburg, N.C., "it is unethical for an organization to seek to benefit from an action that totally wastes the time of a responding party."
But Jo Melis of Los Angeles writes that fake ads "sound like a clever way to determine the level of reader interest. If no money changes hands, I can't see the harm."
Chris Beale of Columbus, Ohio, thinks that the effectiveness of the fake ads will gauge their appropriateness.
"As in any business," Beale says, "you try out new marketing techniques. If it works you are a genius. If not, then downsizing occurs."
"Anyone with some minimal French knowledge would have picked up on the fake name of the airline (Derrie-Air)," writes Emmanuel Tchividjian of New York. "Keeping a sense of humor is good for society."
Check out other opinions here, or post your own or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Sunday, July 20, 2008
SOUND OFF: SHIPPING MARK-UPS
Recently I was asked if I thought that sellers who add a 100-percent markup on actual shipping costs to items sold in online auctions on eBay or similar sites were being ethical. I've decided to pass the question along to you.
As long as the shipping cost is made known to the buyer, is it wrong for online-auction sellers to charge customers more than it actually costs to ship the items? If you don't think a markup is wrong, is there a limit to how much the markup can be before it crosses into unethical territory?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
As long as the shipping cost is made known to the buyer, is it wrong for online-auction sellers to charge customers more than it actually costs to ship the items? If you don't think a markup is wrong, is there a limit to how much the markup can be before it crosses into unethical territory?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
THE RIGHT THING: YOU SNOOZE, YOU LOSE?
I don't generally order pizza from Pizza Hut, but I do shop at IKEA, the massive furniture-store chain known for its low prices and for do-it-yourself furniture assembly.
About a year ago readers of my column responded to a reader's concern that Pizza Hut was sending the wrong message by airing a commercial in which a customer rejoices when he believes that he's taken advantage of a delivery boy who charged him too little for three pizzas.
"That's only 5 bucks each, right?" the customer asks the delivery boy.
"Yes sir," the delivery boy answers.
The man runs inside and shouts, "Oh yeah! Honey, the Pizza Hut kid made the same mistake again! I got three medium Pizza Hut pizzas for the same price as those other guys!"
Now IKEA seems to be getting in on the action as far as it concerns ads that condone taking advantage of other people's mistakes.
Christine Blouke of Orange County, Calif., tipped me off to an ad that my wife had been telling me for months I should address in my column. In the ad, set in an IKEA store, a woman checks out with several bags of goods, then takes a look at her receipt. Her pace to the exit quickens and, as soon as she is out the door, she shouts, "Start the car!" four times to her partner waiting in the car. The final scene shows the couple driving off and the woman shouting "Woooooo!" at the top of her lungs.
Amid the scenes of glee, two separate pieces of text appear: "It's not a mistake" and "We're having a sale."
Blouke finds the commercial annoying, and thus switches channels whenever it appears.
"Does IKEA really want its customers to run for the door if there is an error in their favor?" she asks. "Is this behavior to be commended?"
She certainly doesn't think so. (You can view the Pizza Hut and IKEA ads below.) I have to admit that I find both the Pizza Hut ads and the IKEA ads amusing. They're deliberately meant to play on the ignorance of the customer who doesn't know about the advertiser's low prices. In each case it's the customer who comes off looking like a dope, not the business.
But do the ads send the wrong message, suggesting that it's OK to shortchange a store when a cashier makes a mistake? That's hardly a message that we want to send to our kids, and it's not one we should embrace ourselves.
As customers we expect stores to correct any mistakes that shortchange us, so by the same token the right thing is to correct a delivery person or cashier on his or her mistake, even if it's in our favor. It may turn out that there wasn't a mistake after all, but if you suspect that you've been undercharged or that not every item was rung up on checkout, the obligation falls on you to make the situation right.
What would either advertisement have looked like if, instead of depicting customers believing that they were getting away with something, it had featured a protracted argument during which the customer tried to convince the clerk that she must be wrong, when indeed she wasn't. Imagine the manager getting called in to confirm how low the prices are and then other customers chiming in. Chaos ensues, but no one takes glee in rushing to flee the scene of an assumed crime.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
IKEA AD PIZZA HUT AD
Sunday, July 13, 2008
THE RIGHT THING: A BLOOMING NUISANCE
Some ethical questions linger well past their freshness date.
A few weeks ago I received an e-mail from reader Louise Macaulay of Yorba Linda, Calif. The incident in question happened back in February, but she and her co-workers are still pondering whether the parties involved did the right thing.
On Valentine's Day a dozen roses were delivered to the office for one of Macaulay's co-workers. Within an hour, Macaulay writes, an identical bouquet was delivered. Her co-worker immediately called the florist to report the error and to make sure that her husband wouldn't be charged twice.
I suppose it never crossed her mind that her husband might deliberately have sent two stunning bouquets to emphasize his point. He hadn't.
The florist sent someone to pick up the flowers, and assured her that her husband would be charged only for the one bouquet.
Within an hour after the second bouquet was picked up, however, a third bouquet arrived, delivered by a different messenger from any of the earlier deliveries and pickup. The co-worker was out of the office when the third bouquet arrived, so another co-worker took it upon herself to call the florist to have the errant bouquet retrieved, even though she was not its intended recipient.
When the delivery person arrived to take back the third bouquet of flowers, the co-worker for whom they had been intended was upset.
"She had done the right thing the first time the florist made the error," Macaulay explains. "She felt justified keeping the third bouquet."
"It turned out to be a hilarious day for those of us watching the drama," she adds.
Once the laughter faded, however, she and her co-workers were left wondering two things: Was the co-worker who intercepted the third delivery out of line in notifying the florist about the error, given that the flowers weren't intended for her? And would the intended recipient have been justified in keeping the third bouquet, having already notified the florist of the first error and returned the second bouquet?
The third-party co-worker should have left it to the intended recipient to deal with the second errant delivery. While she may simply have wanted to save her co-worker a hassle, this wasn't her hassle to clean up. She shouldn't have called the florist, who in turn ought to have confirmed that it was the intended recipient who was reporting the error, not a third party. The florist might well have decided to let the woman keep the third bouquet as an apology for the time she'd wasted in sorting out three deliveries, two of them erroneous.
Unless the florist chose to do so, however -- and regardless of how much of a nuisance it undoubtedly was -- the intended recipient would not have been justified in keeping the third bouquet. Other people's ineptness is no license to help yourself to their property. The right thing was to call the florist and correct the error -- so the right thing was done, but by the wrong person. In any case, however, because the intended recipient knew that the extra flowers had not been purchased by her husband, the decision of whether or not she should keep them was the florist's to make, not hers.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
A few weeks ago I received an e-mail from reader Louise Macaulay of Yorba Linda, Calif. The incident in question happened back in February, but she and her co-workers are still pondering whether the parties involved did the right thing.
On Valentine's Day a dozen roses were delivered to the office for one of Macaulay's co-workers. Within an hour, Macaulay writes, an identical bouquet was delivered. Her co-worker immediately called the florist to report the error and to make sure that her husband wouldn't be charged twice.
I suppose it never crossed her mind that her husband might deliberately have sent two stunning bouquets to emphasize his point. He hadn't.
The florist sent someone to pick up the flowers, and assured her that her husband would be charged only for the one bouquet.
Within an hour after the second bouquet was picked up, however, a third bouquet arrived, delivered by a different messenger from any of the earlier deliveries and pickup. The co-worker was out of the office when the third bouquet arrived, so another co-worker took it upon herself to call the florist to have the errant bouquet retrieved, even though she was not its intended recipient.
When the delivery person arrived to take back the third bouquet of flowers, the co-worker for whom they had been intended was upset.
"She had done the right thing the first time the florist made the error," Macaulay explains. "She felt justified keeping the third bouquet."
"It turned out to be a hilarious day for those of us watching the drama," she adds.
Once the laughter faded, however, she and her co-workers were left wondering two things: Was the co-worker who intercepted the third delivery out of line in notifying the florist about the error, given that the flowers weren't intended for her? And would the intended recipient have been justified in keeping the third bouquet, having already notified the florist of the first error and returned the second bouquet?
The third-party co-worker should have left it to the intended recipient to deal with the second errant delivery. While she may simply have wanted to save her co-worker a hassle, this wasn't her hassle to clean up. She shouldn't have called the florist, who in turn ought to have confirmed that it was the intended recipient who was reporting the error, not a third party. The florist might well have decided to let the woman keep the third bouquet as an apology for the time she'd wasted in sorting out three deliveries, two of them erroneous.
Unless the florist chose to do so, however -- and regardless of how much of a nuisance it undoubtedly was -- the intended recipient would not have been justified in keeping the third bouquet. Other people's ineptness is no license to help yourself to their property. The right thing was to call the florist and correct the error -- so the right thing was done, but by the wrong person. In any case, however, because the intended recipient knew that the extra flowers had not been purchased by her husband, the decision of whether or not she should keep them was the florist's to make, not hers.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
SOUND OFF: OFF BY A YARD
Just in time to coincide with the world's longest yard sale -- this year it runs from Aug. 7 to Aug. 10 and stretches from Gadsden, Ala., to Defiance, Ohio -- we have reader responses to a recent "Sound Off" question about yard-sale pricing.
The results of an unscientific poll on my column's blog have 43 percent of my readers voting that you should tell the owners if items offered at a yard sale are worth far more than they're charging, while 57 percent disagree, arguing that all's fair when it comes to getting a good deal.
"Ethics have no place at a yard sale!," writes Charlie Seng of Lancaster, S.C. "When someone has a yard sale, they have the responsibility of knowing the value of their sale items. It is not incumbent on the buyers who happen along to alert the seller about valuable items that they are mistakenly or foolishly selling at bargain prices."
Bill of Somerville, Mass., works in an antiquarian bookstore.
"It is not uncommon for another dealer to buy something from us, turn around and sell it for much more," he says.
Recently, he adds, a dealer from the United Kingdom purchased a book for $100 and then pointed out that the book included an old map of California that was alone worth at least $1,000. All the same, Bill writes, the bookstore is ethically obligated to offer customers a fair price for any book they bring in to sell, which is generally 50 percent of the sale price in trade or 30 percent in cash.
Check out other opinions here, or post your own or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
The results of an unscientific poll on my column's blog have 43 percent of my readers voting that you should tell the owners if items offered at a yard sale are worth far more than they're charging, while 57 percent disagree, arguing that all's fair when it comes to getting a good deal.
"Ethics have no place at a yard sale!," writes Charlie Seng of Lancaster, S.C. "When someone has a yard sale, they have the responsibility of knowing the value of their sale items. It is not incumbent on the buyers who happen along to alert the seller about valuable items that they are mistakenly or foolishly selling at bargain prices."
Bill of Somerville, Mass., works in an antiquarian bookstore.
"It is not uncommon for another dealer to buy something from us, turn around and sell it for much more," he says.
Recently, he adds, a dealer from the United Kingdom purchased a book for $100 and then pointed out that the book included an old map of California that was alone worth at least $1,000. All the same, Bill writes, the bookstore is ethically obligated to offer customers a fair price for any book they bring in to sell, which is generally 50 percent of the sale price in trade or 30 percent in cash.
Check out other opinions here, or post your own or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business and The Good, the Bad, and Your Business: Choosing Right When Ethical Dilemmas Pull You Apart, is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Tuesday, July 08, 2008
Daily Ethical Dilemmas on Fox 25
Anchor Kim Carrigan on Fox 25 Morning News posing reader questions about everyday ethical dilemmas to me this morning (July 8). Click on video below to play or click here.
And below is a segment with Gene Lavanchy from last fall (November 9) on "Taking Measures to Prevent Plagiarism" that was part of Fox 25's College Week. You can also find the segment on plagiarism here.
Sunday, July 06, 2008
SOUND OFF: POLL POSITION
Black candidates for state and national office in the United States regularly poll higher than their actual vote totals. Frequently referred to as "The Bradley Effect" or "The Wilder Effect" -- named after former Los Angeles Mayor Tom Bradley and former Virginia Governor Douglas Wilder to reflect their experiences -- this phenomenon presumably reflects respondents' reluctance to express socially unacceptable attitudes, such as racism, when talking to pollsters.
With Sen. Barack Obama (D.-Ill) running for president, this phenomenon has received elevated scrutiny. Here's this week's Sound Off question:
Is it a breach of ethics to misrepresent yourself to a pollster?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
With Sen. Barack Obama (D.-Ill) running for president, this phenomenon has received elevated scrutiny. Here's this week's Sound Off question:
Is it a breach of ethics to misrepresent yourself to a pollster?
Post your thoughts here by clicking on "comments" or "post a comment" below. Please include your name, hometown, and state, province, or country. Readers' comments may appear in an upcoming column. Or e-mail your comments to me at rightthing@nytimes.com.
You can also respond to the poll about this question that will appear on the right-hand side of the blog until polling is closed.
Jeffrey L. Seglin, author of The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of The Right Thing, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," The New York Times Syndicate, 500 Seventh Avenue, 8th floor, New York, NY 10018. Please remember to tell me who you are, where you're from, as well as where you read the column.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
THE RIGHT THING: THE RIGHT JOB FOR THE MAN?
Finding a new job, a job for which your talents and your temperament fit, can be challenging. To help make a match, executive-search professionals often work hard to help prospective employees find the best possible professional home.
Because the process of finding a new job through an executive-search firm can take time, it isn't unusual for an executive-search pro to become friendly both with the candidate and with those who are seeking to fill the job. A reader from the Midwest who runs an executive-search firm tells me that this has been his experience recently.
"Within the past year," he writes, "I placed a candidate with a firm. Both the candidate and the manager at the firm are my `clients,' but are also my friends."
Now, however, the candidate is questioning whether his move to the new firm was the right one for him. The client firm, on the other hand, is "absolutely enamored" with the hire.
While the client firm pays for his services, my reader needs both client firms and prospective employees to keep his business thriving. Given that he knows the new employee seems not to be satisfied with the current position into which he's been placed, he asks: "What should I say, and to whom?"
He wonders, that is, whether he has an obligation to let the current employer know that the employee is not overjoyed with his new job.
Similarly, if the employer had confided in my reader that the employee wasn't all he had hoped for, should he say something to the employee?
Ah, to get stuck in the middle of two friends, regardless of the situation. In the seventh grade, when one friend tells another about something concerning a third, what to do, what to do?
Judging from my reader's question, he seems inclined to say something to the employer. He just isn't sure when or what to say.
My advice to him, however, is that, unless the employee has asked him to relay a message of dissatisfaction to his new employer, he should not pass on the news.
The fact that he helped bring together job and job seeker does not make him a permanent intermediary between the parties, nor does it ethically obligate him to resolve future problems that may arise.
The right thing, both as a friend and as the person who recruited him, is to listen to the employee and see if he can offer any advice on how to make his new job a better fit.
If the situation becomes unpleasant at work, he would be wise to advise the employee to talk to his supervisors to see if they can rectify the situation. If it becomes unbearable, the employee should consider seeking employment elsewhere once he meets any short-term commitments on the new job.
My reader will retain the employee's trust and, in the process, he will learn valuable information about the employer in case he plans to place future candidates there who might be a better fit.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
Because the process of finding a new job through an executive-search firm can take time, it isn't unusual for an executive-search pro to become friendly both with the candidate and with those who are seeking to fill the job. A reader from the Midwest who runs an executive-search firm tells me that this has been his experience recently.
"Within the past year," he writes, "I placed a candidate with a firm. Both the candidate and the manager at the firm are my `clients,' but are also my friends."
Now, however, the candidate is questioning whether his move to the new firm was the right one for him. The client firm, on the other hand, is "absolutely enamored" with the hire.
While the client firm pays for his services, my reader needs both client firms and prospective employees to keep his business thriving. Given that he knows the new employee seems not to be satisfied with the current position into which he's been placed, he asks: "What should I say, and to whom?"
He wonders, that is, whether he has an obligation to let the current employer know that the employee is not overjoyed with his new job.
Similarly, if the employer had confided in my reader that the employee wasn't all he had hoped for, should he say something to the employee?
Ah, to get stuck in the middle of two friends, regardless of the situation. In the seventh grade, when one friend tells another about something concerning a third, what to do, what to do?
Judging from my reader's question, he seems inclined to say something to the employer. He just isn't sure when or what to say.
My advice to him, however, is that, unless the employee has asked him to relay a message of dissatisfaction to his new employer, he should not pass on the news.
The fact that he helped bring together job and job seeker does not make him a permanent intermediary between the parties, nor does it ethically obligate him to resolve future problems that may arise.
The right thing, both as a friend and as the person who recruited him, is to listen to the employee and see if he can offer any advice on how to make his new job a better fit.
If the situation becomes unpleasant at work, he would be wise to advise the employee to talk to his supervisors to see if they can rectify the situation. If it becomes unbearable, the employee should consider seeking employment elsewhere once he meets any short-term commitments on the new job.
My reader will retain the employee's trust and, in the process, he will learn valuable information about the employer in case he plans to place future candidates there who might be a better fit.
c.2008 The New York Times Syndicate (Distributed by The New York Times Syndicate)
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