A reader we’re calling B.D. from the Southwest is a relatively new manager at his business. B.D.’s unit of several hundred people is responsible for completing specific tasks each workday. Over the past several months, B.D. has found that he has been able to successfully manage his employees so they often complete the specific tasks prior to the end of their traditional work day.
Jeffrey L. Seglin, author of The Simple Art of Business Etiquette: How to Rise to the Top by Playing Nice, is a senior lecturer in public policy and director of the communications program at Harvard's Kennedy School. He is also the administrator of www.jeffreyseglin.com, a blog focused on ethical issues.
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