After working for a mental health clinic for more than a
decade, a mental health therapist (let's call her "Lil") has decided
to accept an offer from a clinic a few towns away. She enjoyed her work, her
colleagues, and her clients, but the new opportunity gave her a chance to focus
more on the type of work she enjoyed the most.
Lil established and maintained a good relationship with
her current employer over the years, so she is leaving on good terms. Her
supervisor and colleagues are sad to see her go, but they've been supportive
about her decision. She planned to give them at least a month's notice so she
could transition her current clients to new therapists at the clinic.
As Lil began to tell her clients that she would be
leaving, all were sad to hear the news, but she reassured them that she would
leave them in good hands at the clinic. Because she had established strong
rapport with her ongoing clients, her reassurance calmed them about the
transition.
But a handful of the clients asked her about shifting to
see her at her new place of work after she moved there. At first, Lil felt
uneasy about encouraging them to leave since she didn't want to do anything to
jeopardize the health of the practice she'd be leaving. Nevertheless, many
clients persisted in asking if she would consider seeing them at her new clinic
after she moved.
"Is it wrong for me to tell clients they can make
appointments to come see me at the new clinic?" Lil asks. "Would I
somehow be betraying a trust with my soon-to-be former employer?"
If Lil had signed a non-compete agreement with the
current clinic, she would likely find taking any existing clients with her to
be a problem. Depending on the details of the non-compete agreement, she also
might need to consult with her current employer to make sure that nothing about
the move itself violates the agreement. I am not an attorney, so I would not be
qualified to give Lil advice on whether or how she should do this. My
inclination would be that the agreement limits her in what she can do.
But Lil tells me that she was not asked to sign a
non-compete agreement with her current clinic. If that's the case, then her
concern about doing what's fair to it is well-placed, but it shouldn't limit
her from being able to build her practice at the new clinic or to consider
accepting appointments from former clients who want to continue to see her.
Lil would be wrong to strongly advise her current clients
to abandon the practice she's about to leave. But it should be each client's
decision about what therapist he or she wants to work with.
The right thing is to be honest with her employers about
her decision to leave, and to let clients know she is leaving as well. If
clients ask where Lil is going and what type of work she will be doing, she
should tell them. If they decide to follow her to the new practice, and she has
not committed otherwise to her current employer, Lil should welcome them and
continue to build the relationship she has already established with each of
them.
Jeffrey L. Seglin, author of The Simple Art of Business Etiquette: How to Rise to the Top by Playing Nice, is a lecturer in public policy and director of the communications program at Harvard's Kennedy School. He is also the administrator of www.jeffreyseglin.com, a blog focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@comcast.net.
Follow him on Twitter: @jseglin
