When I visited my father in Minneapolis recently, he reminisced about being a teenager living in New York. On one occasion he was approached by a man in Times Square asking for money to help make bus fare. My father gave him some change.
After he did, the man paused a moment and then said, "Listen, I'm not going to lie to you. I'm going to use the money to buy wine."
My father laughs now at the unexpected honesty he encountered.It may be rare to encounter so honest a confession, but many people are troubled by doubt as to how a stranger asking for money will really use the funds.
As soon as T.G., a reader from Laguna Niguel, Calif., hears somebody on the street say "Excuse me?" she instinctively thinks to herself, "Am I going to dig into my wallet this time or not?"
"But whichever I decide," she writes, "I never feel that I've made the right decision."
While she resents the request for cash, T.G. also feels sorry for the supplicant.
"It's humiliating to have to beg," she writes, "unless, of course, it's easier than digging ditches, picking strawberries, washing pots and pans, or serving burgers and fries."
T.G. lives on modest means herself, and she wonders if, when asked for bus fare or gas money to visit a mother, the right thing to do might be to ask for some verifiable scrap of information, such as the mom's telephone number. Then she wonders why, if things are that tough, the mother hasn't sent gas money already.
"Would that remind them that it's really not fair to ask strangers for money?" she muses.
Or, she asks, would the right thing be to turn them down, "realizing that millions of people generally make their own luck and that, if it weren't for us easy touches out there, the alternative might be to actually find some sort of paying job."
Finally she wonders if the right thing would be to simply be grateful that all they want is cash, and therefore to hand it over and walk away, "knowing that I will never see them again and will have assuaged my conscience without having inconvenienced myself in a way that might actually help solve the problem?"
From a practical point of view, it's impossible for her to tell if a given beggar will use her money to buy dinner or to buy drugs. She can't follow the beggar around for the rest of the day to track how her money is used, and wouldn't want to if she could. There is, of course, an ethical obligation on the beggar's part not to obtain money under false pretenses, but it's not feasible for her to determine her charitable giving based on whether or not the beggar meets that obligation.
Instead, regardless of how exactly a beggar asks for money, she should assume that it will go toward his or her general expenses, whatever they may be. Think of it as analogous to giving to a college's general fund, instead of to a specific fund-raising drive for a particular building or program. In such a case you'd give or not give based on your impression of the college itself, and that's the right approach to take here.
Because there is no obligation for her to give to the beggar, there's no reason for T.G. to feel guilty for refusing to give -- that's a perfectly reasonable response. And if she neither believes nor disbelieves anything she's told in a solicitation, she doesn't have to feel that she's been duped if the money winds up going for something other than the beggar said it would.
For my part, when someone asks me for money for coffee or for something to eat, I usually offer to buy it for them if I happen to be close to a coffee shop. But if I'm not near one, or if the request isn't that specific, sometimes I simply hand over cash and sometimes I don't. On the occasions when I do, regardless of what the beggar may have said, I make no assumptions about how the money will be spent -- it's a donation to the beggar's general fund.
The right thing for T.G. to do when asked for money, as it is for anybody else, is to decide whether or not she wants to give. If she does, fine. If she doesn't, also fine. But her decision should not be based on any expectation of how the money will be spent.
Sunday, October 01, 2006
Sunday, September 24, 2006
TELL ME YOUR TALES
Don't forget to send me your stories about ethical dilemmas that have nagged at you. Draw them from any aspect of your life, but please keep your submission to no more than 300 words.
I'll run some of these stories in an upcoming column, and those whose stories are used in that column will receive a copy of my book, "The Right Thing" (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 10 to: rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
I'll run some of these stories in an upcoming column, and those whose stories are used in that column will receive a copy of my book, "The Right Thing" (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 10 to: rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
A UNIVERSAL QUESTION
If you know yourself to be a universal blood donor, one whose donated blood can be used by others regardless of their blood type, are you obligated to refrain from doing anything that might take you out of the donor pool?
An e-mail from Melanie McDonald, a reader in Stanton, Calif., raised that tricky question.
McDonald has O-negative blood, making her blood compatible with people of any other blood type. Now 50, she has been donating blood for more than 15 years. She also likes to travel, but is hesitant to go abroad because she worries about the medications and vaccines that she would have to take to avoid diseases such as malaria and hepatitis.
"I think this would restrict my being able to donate blood," she writes. "Morally, I feel I have an obligation to keep my blood `pure."'
She's quite right, but the restriction has nothing to do with any medications she might take. After returning from countries where malaria is a problem, donors are supposed to go a year without showing any symptoms before they resume giving blood, regardless of whether they took antimalarial medications before traveling.
Does McDonald have a responsibility to refrain from visiting such countries because she is a universal blood donor? Of course not.
The right thing for McDonald to do -- for any traveler to do -- is to take the appropriate medications and to not expose herself recklessly to any diseases she might inadvertently bring back into her country. She should also make sure to alert blood banks to which she's been giving blood that she will be unavailable for a year.
Even if McDonald did spend her life trying to keep her blood "pure" so that it would be ready for donation, there's no guarantee that she'd be successful -- as she learned a few years back, when she was deemed too anemic to donate. Although McDonald is among what is estimated to be only 1 in every 15 people in the United States who have O-positive blood, she should not be expected, by others or by herself, to lock herself up to keep from being exposed to anything that could possibly taint her blood.
Sure, if she's torn between traveling to a country that has a history of malaria and one that doesn't, I'd encourage her to choose the former. But she has no ethical obligation to do so.
She shouldn't worry about setting a bad example for others, either. Even if she takes an occasional year off from giving blood, the fact that she's been regularly donating for almost two decades and plans to continue to do so is behavior for others to emulate, regardless of their blood type.
An e-mail from Melanie McDonald, a reader in Stanton, Calif., raised that tricky question.
McDonald has O-negative blood, making her blood compatible with people of any other blood type. Now 50, she has been donating blood for more than 15 years. She also likes to travel, but is hesitant to go abroad because she worries about the medications and vaccines that she would have to take to avoid diseases such as malaria and hepatitis.
"I think this would restrict my being able to donate blood," she writes. "Morally, I feel I have an obligation to keep my blood `pure."'
She's quite right, but the restriction has nothing to do with any medications she might take. After returning from countries where malaria is a problem, donors are supposed to go a year without showing any symptoms before they resume giving blood, regardless of whether they took antimalarial medications before traveling.
Does McDonald have a responsibility to refrain from visiting such countries because she is a universal blood donor? Of course not.
The right thing for McDonald to do -- for any traveler to do -- is to take the appropriate medications and to not expose herself recklessly to any diseases she might inadvertently bring back into her country. She should also make sure to alert blood banks to which she's been giving blood that she will be unavailable for a year.
Even if McDonald did spend her life trying to keep her blood "pure" so that it would be ready for donation, there's no guarantee that she'd be successful -- as she learned a few years back, when she was deemed too anemic to donate. Although McDonald is among what is estimated to be only 1 in every 15 people in the United States who have O-positive blood, she should not be expected, by others or by herself, to lock herself up to keep from being exposed to anything that could possibly taint her blood.
Sure, if she's torn between traveling to a country that has a history of malaria and one that doesn't, I'd encourage her to choose the former. But she has no ethical obligation to do so.
She shouldn't worry about setting a bad example for others, either. Even if she takes an occasional year off from giving blood, the fact that she's been regularly donating for almost two decades and plans to continue to do so is behavior for others to emulate, regardless of their blood type.
SOUND OFF: A CHECKUP ON HOTEL CHECK-INS
For the most part my readers think that hotels are wrong to pre-charge credit cards for reserved rooms.
Bill Wotring of Fullerton, Calif., found nothing wrong with the practice, however, as long as the hotel tells you that the charge will be made. When in doubt, he suggests, ask.
Stevie Book of Charlotte, N.C. disagrees."Hotels should not charge a credit card to hold a reservation until check-in or the cancellation-policy date has been met," she writes.
David Douey of Windsor, Ontario, considers the practice "unethical ... because you have not yet availed yourself of their services at all."
Carol Goodsell of Sherman, Ill., agrees, and also points out that such charges might affect a person's credit limit.
If you end up canceling your reservation, writes Cathy Olson of Foothill Ranch, Calif., extra steps will be needed to credit the charges: "Soon credit institutions will add transaction charges!"
Belinda Sanders of Cypress, Calif., wants to know where "the consideration, product, benefit or service" is for the consumer: "Let me go give the nearest tire dealer $500 to use for his own purposes -- until I happen to need new tires!"
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/08/sound-off-hey-wait-isnt-that-my-money.html or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610. Please include your name, location, and contact information.
Bill Wotring of Fullerton, Calif., found nothing wrong with the practice, however, as long as the hotel tells you that the charge will be made. When in doubt, he suggests, ask.
Stevie Book of Charlotte, N.C. disagrees."Hotels should not charge a credit card to hold a reservation until check-in or the cancellation-policy date has been met," she writes.
David Douey of Windsor, Ontario, considers the practice "unethical ... because you have not yet availed yourself of their services at all."
Carol Goodsell of Sherman, Ill., agrees, and also points out that such charges might affect a person's credit limit.
If you end up canceling your reservation, writes Cathy Olson of Foothill Ranch, Calif., extra steps will be needed to credit the charges: "Soon credit institutions will add transaction charges!"
Belinda Sanders of Cypress, Calif., wants to know where "the consideration, product, benefit or service" is for the consumer: "Let me go give the nearest tire dealer $500 to use for his own purposes -- until I happen to need new tires!"
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/08/sound-off-hey-wait-isnt-that-my-money.html or post your own by clicking on "comments" or "post a comment" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610. Please include your name, location, and contact information.
Friday, September 22, 2006
HEWLETT-PACKARD'S LEAKS
As CEO Mark Hurd gets ready for a press conference this afternoon and has agreed to testify before Congress next week, there has been a great deal of coverage of the methods that Hewlett-Packard used to trace information leaks. One result of the discovery of how the leaks were traced has been the announced resignation of HP's board chair Patricia Dunn come January.
Yesterday, I spoke with Robin Young, host of NPR's "Here and Now" program about the issue. The segment of the show can be heard by going to http://www.here-now.org/shows/2006/09/20060921.asp and clicking on "Listen" under the "HP Leaks" story description.
Yesterday, I spoke with Robin Young, host of NPR's "Here and Now" program about the issue. The segment of the show can be heard by going to http://www.here-now.org/shows/2006/09/20060921.asp and clicking on "Listen" under the "HP Leaks" story description.
Sunday, September 17, 2006
SOUND OFF: WHEELCHAIR WALKERS
The book publisher Houghton Mifflin came under fire recently when a front-page story in The Wall Street Journal revealed that some of its textbooks had included photographs of children in wheelchairs who were actually child models who could walk. (Aiming for Diversity, Textbooks Overshoot - WSJ.com)
It's common for models to be hired to pose as something they're not in order to advertise a product or illustrate a point, but critics charge that Houghton Mifflin, in its effort to be politically correct by including wheelchair-bound children, should have hired models who actually used chairs in real life.
What do you think? Is it wrong for textbook publishers to use pictures of models who aren't what they appear to be? Is there a difference between a model pretending to be, say, a doctor and one pretending to be a disabled person? Or is this a case of too much fuss being made about an otherwise praiseworthy effort to show a diverse group of children?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com/, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
It's common for models to be hired to pose as something they're not in order to advertise a product or illustrate a point, but critics charge that Houghton Mifflin, in its effort to be politically correct by including wheelchair-bound children, should have hired models who actually used chairs in real life.
What do you think? Is it wrong for textbook publishers to use pictures of models who aren't what they appear to be? Is there a difference between a model pretending to be, say, a doctor and one pretending to be a disabled person? Or is this a case of too much fuss being made about an otherwise praiseworthy effort to show a diverse group of children?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com/, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
NOTHING WRONG WITH CHECKING A CHARITY
When a son or daughter dies, it's a tragedy for the parents. Some parents channel their grief into doing good works in memory of their child.
A reader from Ohio e-mailed me to let me know of a couple who had started a charitable golf tournament after their 17-year-old son died several years ago. Their son was a promising athlete, so the couple solicits donations from various sports teams, vacation destinations and athletic facilities. These items are auctioned off after the golf outing, with the proceeds to be used to help underprivileged kids in the community get the expensive sports equipment they need to participate in organized sports.
In theory, it's a terrific tribute to the memory of a young athlete. In practice, well, that's another story.
My Ohio reader writes that in the past two or three years she has witnessed some disturbing incidents involving the parents who lost their son.
"On one occasion," she writes, "a donated item that was not sold during the auction was given to a family member as a Christmas present. The following year a trip that was not sold was given as a gift to the parents of this couple."
She also suspects that gift certificates for dinners and rounds of golf have been personally used by the couple instead of being auctioned off.
If she's right, my reader says, "this couple has found a way to earn a living from the death of their son on the backs of generous donors."
She is "appalled by this couple's lack of good judgment with respect to the donated items," she writes. "Am I being too hard on this couple?"
She isn't. However sad the parents' loss of their child undoubtedly is, there's no ethical justification for any charitable organization, large or small, to solicit donations for a particular purpose and then turn around and let organizers take goods or proceeds for personal use. If the accusations are true, the couple is probably also violating the law by committing fraud.
The accusations may not be true, of course. It's quite possible that the parents have compensated their organization for any goods or services that they may personally have taken advantage of, with the proceeds going to the designated cause. If so, the parents are guilty of nothing more than insensitivity to the appearance of wrongdoing.
The right thing for my reader to do is to ask the parents for an accounting of how they have used the donations they have received. This is a reasonable question to ask of any charity before you donate to it.
If they balk at providing this information, or if my reader still suspects fraudulent activity after she hears back from them, she should report them to the charitable-law section of the state attorney general's office. The Web site for the National Association of State Charity Officials, at www.nasconet.org, lists the offices responsible for charitable organizations and solicitations in each state, while Canadians can find information about registered charities at www.cra-arc.gc.ca.
It's abhorrent to think that anyone would prey on the kindness of others by using a child's death to solicit funds for a worthy cause in his memory and then put those funds to other uses. It would be wrong for my reader or others to turn a blind eye to such practices if they have proof of wrongdoing.
A reader from Ohio e-mailed me to let me know of a couple who had started a charitable golf tournament after their 17-year-old son died several years ago. Their son was a promising athlete, so the couple solicits donations from various sports teams, vacation destinations and athletic facilities. These items are auctioned off after the golf outing, with the proceeds to be used to help underprivileged kids in the community get the expensive sports equipment they need to participate in organized sports.
In theory, it's a terrific tribute to the memory of a young athlete. In practice, well, that's another story.
My Ohio reader writes that in the past two or three years she has witnessed some disturbing incidents involving the parents who lost their son.
"On one occasion," she writes, "a donated item that was not sold during the auction was given to a family member as a Christmas present. The following year a trip that was not sold was given as a gift to the parents of this couple."
She also suspects that gift certificates for dinners and rounds of golf have been personally used by the couple instead of being auctioned off.
If she's right, my reader says, "this couple has found a way to earn a living from the death of their son on the backs of generous donors."
She is "appalled by this couple's lack of good judgment with respect to the donated items," she writes. "Am I being too hard on this couple?"
She isn't. However sad the parents' loss of their child undoubtedly is, there's no ethical justification for any charitable organization, large or small, to solicit donations for a particular purpose and then turn around and let organizers take goods or proceeds for personal use. If the accusations are true, the couple is probably also violating the law by committing fraud.
The accusations may not be true, of course. It's quite possible that the parents have compensated their organization for any goods or services that they may personally have taken advantage of, with the proceeds going to the designated cause. If so, the parents are guilty of nothing more than insensitivity to the appearance of wrongdoing.
The right thing for my reader to do is to ask the parents for an accounting of how they have used the donations they have received. This is a reasonable question to ask of any charity before you donate to it.
If they balk at providing this information, or if my reader still suspects fraudulent activity after she hears back from them, she should report them to the charitable-law section of the state attorney general's office. The Web site for the National Association of State Charity Officials, at www.nasconet.org, lists the offices responsible for charitable organizations and solicitations in each state, while Canadians can find information about registered charities at www.cra-arc.gc.ca.
It's abhorrent to think that anyone would prey on the kindness of others by using a child's death to solicit funds for a worthy cause in his memory and then put those funds to other uses. It would be wrong for my reader or others to turn a blind eye to such practices if they have proof of wrongdoing.
Sunday, September 10, 2006
YOU TELL ME YOURS
A letter from Louise Hernandez of Yorba Linda, Calif., reminds me that personal stories can bring to life the ways that most of us deal with day-to-day ethical choices.
Hernandez sent me a copy of the winning essay in her Rotary Club district's annual ethics-essay contest for high-school students. The winner, Eunice Kwon of Pasadena High School, wrote about how she and several of her friends who were "the smart kids" at school had lapsed into a culture of cheating.
"I came into high school strong, proud and ready to take on the new challenges that I faced," she wrote. "By my third year I was weak, desperate and ready to do whatever it took to keep myself ahead. I cheated."
Kwon didn't feel too bad about it at first.
"After all, there was maybe one person in all of my AP classes who never openly cheated," she explained. "The rest of my friends quite candidly copied homework from each other and shared test questions on a daily basis."
Kwon and her friends are not alone. The Josephson Institute's Survey of American Youth found that 62 percent of high-school students surveyed said that they had cheated on a test and 83 percent had copied someone else's homework. Sadly, Kwon recognized that she and her friends "were the future leaders of America and we were the biggest cheaters in school."
But then something happened that forced Kwon to recognize that what she was doing was wrong. A friend called to tell her that he had found the password to a teacher's online grading book and that he could easily change their grades.
"He was excited," Kwon wrote. "I felt like throwing up."
The suggestion shocked her. Copying homework was one thing, hacking into a teacher's computer was quite another.
"It jolted my common sense," she wrote, "and woke me up from the nightmare I was living." She realized that her previous offenses, "no matter how petty, were all forms of cheating."
Kwon's essay can be found at http://www.district5300.org/essaycontest/2006-2007a/2006WinningEssay.pdf and the Josephson Institute's findings are at http://www.josephsoninstitute.org/Survey2004/data-tables_2004_behavior.pdf.
It took a specific incident to shake Kwon into acknowledging that, regardless of the degree, cheating is wrong. But she is not the only one who has had to decide the right thing to do in a difficult situation.
So now it's your turn to tell me what kinds of ethical dilemmas nag at you. Draw them from any aspect of your life -- work, romance, family, community -- in which you find them.
Provide as much detail as possible, but keep your submission to no more than 300 words. I'll run some of these stories in an upcoming column. Those whose stories are used in that column will receive a copy of my book, "The Right Thing" (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 10 to: rightthing@nytimes.com or The Right Thing, The New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Hernandez sent me a copy of the winning essay in her Rotary Club district's annual ethics-essay contest for high-school students. The winner, Eunice Kwon of Pasadena High School, wrote about how she and several of her friends who were "the smart kids" at school had lapsed into a culture of cheating.
"I came into high school strong, proud and ready to take on the new challenges that I faced," she wrote. "By my third year I was weak, desperate and ready to do whatever it took to keep myself ahead. I cheated."
Kwon didn't feel too bad about it at first.
"After all, there was maybe one person in all of my AP classes who never openly cheated," she explained. "The rest of my friends quite candidly copied homework from each other and shared test questions on a daily basis."
Kwon and her friends are not alone. The Josephson Institute's Survey of American Youth found that 62 percent of high-school students surveyed said that they had cheated on a test and 83 percent had copied someone else's homework. Sadly, Kwon recognized that she and her friends "were the future leaders of America and we were the biggest cheaters in school."
But then something happened that forced Kwon to recognize that what she was doing was wrong. A friend called to tell her that he had found the password to a teacher's online grading book and that he could easily change their grades.
"He was excited," Kwon wrote. "I felt like throwing up."
The suggestion shocked her. Copying homework was one thing, hacking into a teacher's computer was quite another.
"It jolted my common sense," she wrote, "and woke me up from the nightmare I was living." She realized that her previous offenses, "no matter how petty, were all forms of cheating."
Kwon's essay can be found at http://www.district5300.org/essaycontest/2006-2007a/2006WinningEssay.pdf and the Josephson Institute's findings are at http://www.josephsoninstitute.org/Survey2004/data-tables_2004_behavior.pdf.
It took a specific incident to shake Kwon into acknowledging that, regardless of the degree, cheating is wrong. But she is not the only one who has had to decide the right thing to do in a difficult situation.
So now it's your turn to tell me what kinds of ethical dilemmas nag at you. Draw them from any aspect of your life -- work, romance, family, community -- in which you find them.
Provide as much detail as possible, but keep your submission to no more than 300 words. I'll run some of these stories in an upcoming column. Those whose stories are used in that column will receive a copy of my book, "The Right Thing" (Smith Kerr, 2006).
Include your name, address and telephone number, and submit your story by Oct. 10 to: rightthing@nytimes.com or The Right Thing, The New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
SOUND OFF: GIVING SECOND CHANCES
Readers felt that it was not an option to simply ignore the situation of a talented employee who failed to show up for a meeting with a customer, losing his company a $100,000 contract, because he had resumed drinking after having been sober for many years.
"Under no circumstances is overlooking it the right choice in this matter," writes Peggy Lawson of Middletown, Ohio. "(This) is more than just a missed opportunity for my company -- this is a health issue for this employee, and will impact his performance in the future, as well as his position on the team."
"As much as it hurt financially, I wouldn't fire a loyal, productive employee over a single episode," writes Tom Gebell of Minneapolis. "I would require the employee to go for treatment."
Phil Clutts of Charlotte, N.C., agrees.
"In view of his excellent work history," Clutts writes, "I would tell him that I was putting him on two weeks of unpaid leave and that, if he swore that it would never happen again, he could then go about his business as usual."
"He has to be a full partner in any real solution," writes Vaughn Brink of Mission Viejo, Calif.
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/08/sound-off-second-chances.html, post your own by clicking on "comments" below, or e-mail them to me at rightthing@nytimes.com.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business," is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
"Under no circumstances is overlooking it the right choice in this matter," writes Peggy Lawson of Middletown, Ohio. "(This) is more than just a missed opportunity for my company -- this is a health issue for this employee, and will impact his performance in the future, as well as his position on the team."
"As much as it hurt financially, I wouldn't fire a loyal, productive employee over a single episode," writes Tom Gebell of Minneapolis. "I would require the employee to go for treatment."
Phil Clutts of Charlotte, N.C., agrees.
"In view of his excellent work history," Clutts writes, "I would tell him that I was putting him on two weeks of unpaid leave and that, if he swore that it would never happen again, he could then go about his business as usual."
"He has to be a full partner in any real solution," writes Vaughn Brink of Mission Viejo, Calif.
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/08/sound-off-second-chances.html, post your own by clicking on "comments" below, or e-mail them to me at rightthing@nytimes.com.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business," is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Sunday, September 03, 2006
SOUND OFF: DOES A PERSON'S PAST FORGIVE HIS PRESENT SINS?
Recently, reports have surfaced that movie star Mel Gibson, Sen. George Allen of Virginia and civil-rights leader Andrew Young have each made negative comments about particular races or religions.
Gibson has apologized for his anti-Semitic comments when he was pulled over by police officers for driving under the influence. Allen has apologized for referring to an Indian gentleman taping one of his rallies for his opponent as "macaca." And Young resigned from his job helping to improve Wal-Mart's public image after he suggested that Jews, Koreans and Arabs have ripped off the black community by overcharging them in mom-and-pop stores in urban settings.
Each incident begs the question of whether a person's accomplishments or behavior leading up to the incident in question should make a difference in how we respond.
What do you think? How would you respond to the comments of Gibson, Allen and Young? And do their past accomplishments color your reaction?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Gibson has apologized for his anti-Semitic comments when he was pulled over by police officers for driving under the influence. Allen has apologized for referring to an Indian gentleman taping one of his rallies for his opponent as "macaca." And Young resigned from his job helping to improve Wal-Mart's public image after he suggested that Jews, Koreans and Arabs have ripped off the black community by overcharging them in mom-and-pop stores in urban settings.
Each incident begs the question of whether a person's accomplishments or behavior leading up to the incident in question should make a difference in how we respond.
What do you think? How would you respond to the comments of Gibson, Allen and Young? And do their past accomplishments color your reaction?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
TIPS FOR DOING GOOD BUSINESS
We've all experienced moments when a sudden shock of recognition makes us want a do-over on an action just taken. For L.M. of Yorba Linda, Calif., it came the morning after she had hosted a birthday dinner for a group of 10 relatives and her husband at a restaurant at the MGM Grand Hotel & Casino in Las Vegas.
"We all had a wonderful time eating, drinking and celebrating," L.M. writes. "The service was good, but not outstanding. When the bill came, I added an appropriate 20 percent tip and charged the meal to my credit card."
L.M. was surprised when, as she was leaving, the waitress gave her a big hug. The next morning she had a good idea why.On the bill for breakfast, she noticed that a gratuity had been automatically added. When she checked her bill from the night before, she realized that she had added a tip to one that had already been charged.
When L.M. made the reservation, she was not told that because of the size of her party a gratuity would automatically be added. She wants to know if the restaurant has a responsibility to let its customers know ahead of time.
L.M. is right in thinking that it's good service to tell customers when gratuities will automatically be added. At many restaurants, a note to this effect is included on the menu.
But as long as the automatic gratuity was itemized separately and clearly on the bill for the meal, the restaurant technically fulfills its minimal obligation of informing the diner of the charge.
L.M. also wants to know if the waitress did the right thing by accepting the double gratuity without checking to see if it was an error. "Is it OK to take advantage of someone who is in the throes of entertaining guests who are celebrating a special occasion?" she asks.
The assumption that the waitress took advantage of L.M. and should have said something presumes she knew the double tip was a mistake. She easily could have thought that L.M. was simply being overly generous on this special occasion.
L.M. says that her letter to the manager of the MGM Grand's restaurant asking for clarity on the policy has gone unanswered. Even if the manager doesn't agree with L.M.'s complaint, it's wrong for him not to respond. That's just good customer service.
The right thing for the restaurant to do is to make its automatic-gratuity policy clearer to diners. On the Web site for its restaurants, there is a note that all parties over six must call ahead. When called, the restaurant representative should inform the customer when an automatic gratuity will be charged. The customer shouldn't have to ask.
But that doesn't mean that L.M. shouldn't be held responsible for paying the bill she signed off on. The right thing for her to do is pay it. You can bet that from now on she'll read her dinner bills much more closely, regardless of whether she's caught up in the celebratory moment.
"We all had a wonderful time eating, drinking and celebrating," L.M. writes. "The service was good, but not outstanding. When the bill came, I added an appropriate 20 percent tip and charged the meal to my credit card."
L.M. was surprised when, as she was leaving, the waitress gave her a big hug. The next morning she had a good idea why.On the bill for breakfast, she noticed that a gratuity had been automatically added. When she checked her bill from the night before, she realized that she had added a tip to one that had already been charged.
When L.M. made the reservation, she was not told that because of the size of her party a gratuity would automatically be added. She wants to know if the restaurant has a responsibility to let its customers know ahead of time.
L.M. is right in thinking that it's good service to tell customers when gratuities will automatically be added. At many restaurants, a note to this effect is included on the menu.
But as long as the automatic gratuity was itemized separately and clearly on the bill for the meal, the restaurant technically fulfills its minimal obligation of informing the diner of the charge.
L.M. also wants to know if the waitress did the right thing by accepting the double gratuity without checking to see if it was an error. "Is it OK to take advantage of someone who is in the throes of entertaining guests who are celebrating a special occasion?" she asks.
The assumption that the waitress took advantage of L.M. and should have said something presumes she knew the double tip was a mistake. She easily could have thought that L.M. was simply being overly generous on this special occasion.
L.M. says that her letter to the manager of the MGM Grand's restaurant asking for clarity on the policy has gone unanswered. Even if the manager doesn't agree with L.M.'s complaint, it's wrong for him not to respond. That's just good customer service.
The right thing for the restaurant to do is to make its automatic-gratuity policy clearer to diners. On the Web site for its restaurants, there is a note that all parties over six must call ahead. When called, the restaurant representative should inform the customer when an automatic gratuity will be charged. The customer shouldn't have to ask.
But that doesn't mean that L.M. shouldn't be held responsible for paying the bill she signed off on. The right thing for her to do is pay it. You can bet that from now on she'll read her dinner bills much more closely, regardless of whether she's caught up in the celebratory moment.
Wednesday, August 30, 2006
DO ERRANT EXECUTIVES DESERVE A SECOND CHANCE?
[In light of Barry Minkow's appearance this past Sunday, August 27, on "60 Minutes," I'm posting a column that originally ran on October 19, 2003 in the Sunday New York Times.]
''AT some point in our lives, as imperfect human beings, we find ourselves in need of forgiveness,'' says Barry Minkow. In 1989, at age 23, Mr. Minkow was sentenced to 25 years in prison for defrauding investors in ZZZZ Best, a carpet-cleaning company he started when he was 16. All told, he fabricated more than 20,000 documents related to the business, which grew into a public company worth more than $200 million.
Mr. Minkow was released after serving seven and a half years of his sentence, and he seems to have turned his life around. Since 1997, he has been the senior pastor of the Community Bible Church, a nondenominational church in San Diego. He also helped found the Fraud Discovery Institute, a consulting firm that helps detect corporate fraud. But he still owes millions of dollars in restitution to the victims of his crimes.
Mr. Minkow's past raises the question of whether people are always entitled to second chances, or if there are some acts that are beyond redemption. For example, does Michael R. Milken, the former junk bond financier, deserve to be forgiven? He pleaded guilty to charges of securities fraud in 1990, served almost two years in prison, and is barred from working in the securities industry for life. Is it enough that he has re-established himself as a philanthropist and the chairman of Knowledge Universe, a company he founded that markets the LeapFrog line of children's educational products?
Samuel D. Waksal, the former chief executive of ImClone Systems, is serving a seven-year jail sentence, while L. Dennis Kozlowski, the former chief executive of Tyco International; Frank P. Quattrone, a Silicon Valley investment banker; and Franklin C. Brown, the former chief counsel for Rite Aid, sit on trial. Countless other executives caught up in recent scandals either await trials or possible charges. Does this fresh batch of alleged wrongdoers deserve a second chance?
''If somebody is honestly contrite, of course you say you forgive them,'' said Bart Victor, a professor of moral leadership at the Owen Graduate School of Management at Vanderbilt University in Nashville. ''But people need to step up and say, 'This was wrong for me to do.'''
The urge to forgive may stem in part from the fact that many people believe they ''were just as guilty as the ones who were caught,'' Professor Victor added.
It doesn't pay to be unbending if the guilt of others hits too close to home. ''I don't think anyone would want all of their actions in the business environment to come to light,'' said David Batstone, a professor of social ethics at the University of San Francisco and the author of ''Saving the Corporate Soul -- and (Who Knows?) Maybe Your Own'' (Saving the Corporate Soul--and (Who Knows?)... ).
But is a ''there but for the grace of God'' attitude enough of a reason to forgive? Just as it is possible to want to forgive people because their crimes reflect on our own shortcomings, it is understandable to rage against those whose misdoings eviscerate our personal fortunes.
''All corporate sins are forgivable,'' said Daryl Koehn, director of the Center for Business Ethics at the University of St. Thomas in Houston. A failure to forgive, she said, is unethical: ''It imprisons us in our rage and impedes our development.''
Perhaps, but there is a difference between forgiving and forgetting. Business deals are built on trust. When someone violates that trust, we choose carefully how we deal with that person in the future.
Mr. Minkow, who is banned from being an officer or director of a public company, said he not only recognized others' wariness toward him, but he also felt it about himself. ''I realize that I have a propensity to not handle money well, so in my new leadership positions at the church and the fraud company I do not sign checks,'' he said. ''This is true accountability in that I realize, given the best of temptations, I could commit the worst of sins.''
Forgiveness signifies that we have faith that people can make amends and transform themselves. But it also acknowledges that most of us won't allow ourselves to be defined by someone else's transgressions. In the long run, our capacity for forgiveness says more about us collectively as human beings than the shameful behavior of a handful of wrongdoers ever could.
''AT some point in our lives, as imperfect human beings, we find ourselves in need of forgiveness,'' says Barry Minkow. In 1989, at age 23, Mr. Minkow was sentenced to 25 years in prison for defrauding investors in ZZZZ Best, a carpet-cleaning company he started when he was 16. All told, he fabricated more than 20,000 documents related to the business, which grew into a public company worth more than $200 million.
Mr. Minkow was released after serving seven and a half years of his sentence, and he seems to have turned his life around. Since 1997, he has been the senior pastor of the Community Bible Church, a nondenominational church in San Diego. He also helped found the Fraud Discovery Institute, a consulting firm that helps detect corporate fraud. But he still owes millions of dollars in restitution to the victims of his crimes.
Mr. Minkow's past raises the question of whether people are always entitled to second chances, or if there are some acts that are beyond redemption. For example, does Michael R. Milken, the former junk bond financier, deserve to be forgiven? He pleaded guilty to charges of securities fraud in 1990, served almost two years in prison, and is barred from working in the securities industry for life. Is it enough that he has re-established himself as a philanthropist and the chairman of Knowledge Universe, a company he founded that markets the LeapFrog line of children's educational products?
Samuel D. Waksal, the former chief executive of ImClone Systems, is serving a seven-year jail sentence, while L. Dennis Kozlowski, the former chief executive of Tyco International; Frank P. Quattrone, a Silicon Valley investment banker; and Franklin C. Brown, the former chief counsel for Rite Aid, sit on trial. Countless other executives caught up in recent scandals either await trials or possible charges. Does this fresh batch of alleged wrongdoers deserve a second chance?
''If somebody is honestly contrite, of course you say you forgive them,'' said Bart Victor, a professor of moral leadership at the Owen Graduate School of Management at Vanderbilt University in Nashville. ''But people need to step up and say, 'This was wrong for me to do.'''
The urge to forgive may stem in part from the fact that many people believe they ''were just as guilty as the ones who were caught,'' Professor Victor added.
It doesn't pay to be unbending if the guilt of others hits too close to home. ''I don't think anyone would want all of their actions in the business environment to come to light,'' said David Batstone, a professor of social ethics at the University of San Francisco and the author of ''Saving the Corporate Soul -- and (Who Knows?) Maybe Your Own'' (Saving the Corporate Soul--and (Who Knows?)... ).
But is a ''there but for the grace of God'' attitude enough of a reason to forgive? Just as it is possible to want to forgive people because their crimes reflect on our own shortcomings, it is understandable to rage against those whose misdoings eviscerate our personal fortunes.
''All corporate sins are forgivable,'' said Daryl Koehn, director of the Center for Business Ethics at the University of St. Thomas in Houston. A failure to forgive, she said, is unethical: ''It imprisons us in our rage and impedes our development.''
Perhaps, but there is a difference between forgiving and forgetting. Business deals are built on trust. When someone violates that trust, we choose carefully how we deal with that person in the future.
Mr. Minkow, who is banned from being an officer or director of a public company, said he not only recognized others' wariness toward him, but he also felt it about himself. ''I realize that I have a propensity to not handle money well, so in my new leadership positions at the church and the fraud company I do not sign checks,'' he said. ''This is true accountability in that I realize, given the best of temptations, I could commit the worst of sins.''
Forgiveness signifies that we have faith that people can make amends and transform themselves. But it also acknowledges that most of us won't allow ourselves to be defined by someone else's transgressions. In the long run, our capacity for forgiveness says more about us collectively as human beings than the shameful behavior of a handful of wrongdoers ever could.
Tuesday, August 29, 2006
THE NAKED TRUTH
[This "The Right Thing" column originally appeared on June 13, 2004. As we head into a new school year, I thought it appropriate to post it again here.]
It was to be the highlight of the beginning oil-painting class offered by a local art league in Indianapolis -- a painting session featuring a live nude model.
So imagine Bill Gulde's surprise when he walked into the studio, 10 minutes late for the class, and there -- about to drop her robe and strike a pose -- was an 18-year-old student from the high school where Gulde has taught history for the past 17 years.
Yikes! There's no rule in the high school teacher handbook covering such a delicate situation, so Gulde had to make a quick decision about the right thing to do. He assumed he had two options: take a deep breath and stay for the session or make a mad dash for the exit.
"I'm very liberal in my outlook," says Gulde, who is 39. "At first I thought, 'I can deal with this."'
So he took out his easel. But as he sat down and prepared his supplies, he grew increasingly uncomfortable. While the model had never been in one of his classes, he says, "I know this girl. She's a student. I see her every day."
And suddenly he decided he needed to get out of there.
But when the instructor learned why Gulde was leaving, he urged him not to go. As the model sat ready to disrobe, the instructor canvassed the rest of the class and found that several other budding artists were uncomfortable as well -- because the girl was so young.
So the instructor asked the model to wear a form-fitting outfit rather than appear nude. She happily complied, and the class got on with its renderings. (Lest you think any great artistic enterprise was undercut here, at one point the instructor commented to Gulde that he seemed to be having trouble painting the model's arm. "That's her torso," Gulde responded.)
Seldom are the only solutions to ethical dilemmas those that are thrust at us in stark black and white. In Gulde's case, he could have stayed, in spite of his extreme discomfort, because he knew he wasn't doing anything wrong. Or he could have left, avoided the issue, and missed out on the exercise he'd most been looking forward to in class.
But a third option might have been the best: He could have asked for someone else's take on the situation. As it turned out, the instructor offered help without being asked. He found a solution that satisfied the class while alleviating the discomfort raised both by the model's age and the notion that Gulde might someday find himself having to teach a history lesson to someone he'd seen naked (a situation most high school teachers presumably try to avoid).
In the end, Gulde and his classmates seemed satisfied about getting to work with a nude-like model, and an ethical crisis was averted.
And Gulde says that when he saw the student the next day, she enthusiastically waved her arm at him and "was delightful." At least, he thinks it was her arm.
It was to be the highlight of the beginning oil-painting class offered by a local art league in Indianapolis -- a painting session featuring a live nude model.
So imagine Bill Gulde's surprise when he walked into the studio, 10 minutes late for the class, and there -- about to drop her robe and strike a pose -- was an 18-year-old student from the high school where Gulde has taught history for the past 17 years.
Yikes! There's no rule in the high school teacher handbook covering such a delicate situation, so Gulde had to make a quick decision about the right thing to do. He assumed he had two options: take a deep breath and stay for the session or make a mad dash for the exit.
"I'm very liberal in my outlook," says Gulde, who is 39. "At first I thought, 'I can deal with this."'
So he took out his easel. But as he sat down and prepared his supplies, he grew increasingly uncomfortable. While the model had never been in one of his classes, he says, "I know this girl. She's a student. I see her every day."
And suddenly he decided he needed to get out of there.
But when the instructor learned why Gulde was leaving, he urged him not to go. As the model sat ready to disrobe, the instructor canvassed the rest of the class and found that several other budding artists were uncomfortable as well -- because the girl was so young.
So the instructor asked the model to wear a form-fitting outfit rather than appear nude. She happily complied, and the class got on with its renderings. (Lest you think any great artistic enterprise was undercut here, at one point the instructor commented to Gulde that he seemed to be having trouble painting the model's arm. "That's her torso," Gulde responded.)
Seldom are the only solutions to ethical dilemmas those that are thrust at us in stark black and white. In Gulde's case, he could have stayed, in spite of his extreme discomfort, because he knew he wasn't doing anything wrong. Or he could have left, avoided the issue, and missed out on the exercise he'd most been looking forward to in class.
But a third option might have been the best: He could have asked for someone else's take on the situation. As it turned out, the instructor offered help without being asked. He found a solution that satisfied the class while alleviating the discomfort raised both by the model's age and the notion that Gulde might someday find himself having to teach a history lesson to someone he'd seen naked (a situation most high school teachers presumably try to avoid).
In the end, Gulde and his classmates seemed satisfied about getting to work with a nude-like model, and an ethical crisis was averted.
And Gulde says that when he saw the student the next day, she enthusiastically waved her arm at him and "was delightful." At least, he thinks it was her arm.
Sunday, August 27, 2006
STAMPING OUT MISLEADING DIRECT MAIL
When I first started writing an ethics column, my father would regularly urge me to write about a company that kept sending him letters written like bills for a magazine to which he had never subscribed.
At first, he thought that he might have forgotten that he had indicated an interest in the magazine. But it became clear to him that he had never heard of the publication, let alone tried to subscribe to it. The magazine company's sales strategy was simple -- entice him to buy the product by making him think he already wanted it.
I never wrote about the letters. I figured that if my father could figure out that he hadn't subscribed to the publication that sent them to him, there was no harm and no foul.
I was wrong.
Companies engaging in direct mail to consumers have an obligation not to mislead prospective customers. Apparently, it's a message still lost on some companies.
Recently, J.W., a reader from Baltimore, wrote to tell me that he received letters from both a magazine and a company that makes commemorative coins and other memorabilia with the words "invoice enclosed" printed on the envelope.
"Letters from both companies stated or strongly suggested I had ordered product from them and showed the amount I owed," writes J.W. "Several follow-up letters pressed the point. Of course, I had ordered nothing from either."
J.W. wonders if these were just examples of desperation in marketing, or whether they could be attempts "to capitalize on the inattention of a busy consumer." He asks if I see this as a "question of ethics."
I do. And so does the direct mail industry's trade association. On its website, the Direct Marketing Association (www.the-dma.org) clearly states that envelope copy of any direct mail efforts must be honest. Its Guidelines for Ethical Business Practice states: "Offers that are likely to be mistaken for bills, invoices, or notices from public utilities or governmental agencies should not be used."
Companies should sell their goods and services aggressively without misleading consumers.
People like my father and J.W. who would like to stop receiving direct mail offers of any kind can do so by going to the DMA's consumer website at www.dmaconsumers.org and clicking on the phrase "remove my name from those lists," which appears on the association's home page. But this step doesn't prevent companies from continuing to make misleading offers to other people.
If a consumer wants to take a stance that may change the behavior of a company that doesn't hew to its own industry standards, the right thing to do is to file a complaint with the Federal Trade Commission's Bureau of Consumer Protection. On the bottom of the FTC's homepage (www.ftc.gov) are the words "file a complaint," which link to the form and procedure.
In a perfect world, companies would follow their own codes of ethics. When they don't, consumers are right to call them to task.
At first, he thought that he might have forgotten that he had indicated an interest in the magazine. But it became clear to him that he had never heard of the publication, let alone tried to subscribe to it. The magazine company's sales strategy was simple -- entice him to buy the product by making him think he already wanted it.
I never wrote about the letters. I figured that if my father could figure out that he hadn't subscribed to the publication that sent them to him, there was no harm and no foul.
I was wrong.
Companies engaging in direct mail to consumers have an obligation not to mislead prospective customers. Apparently, it's a message still lost on some companies.
Recently, J.W., a reader from Baltimore, wrote to tell me that he received letters from both a magazine and a company that makes commemorative coins and other memorabilia with the words "invoice enclosed" printed on the envelope.
"Letters from both companies stated or strongly suggested I had ordered product from them and showed the amount I owed," writes J.W. "Several follow-up letters pressed the point. Of course, I had ordered nothing from either."
J.W. wonders if these were just examples of desperation in marketing, or whether they could be attempts "to capitalize on the inattention of a busy consumer." He asks if I see this as a "question of ethics."
I do. And so does the direct mail industry's trade association. On its website, the Direct Marketing Association (www.the-dma.org) clearly states that envelope copy of any direct mail efforts must be honest. Its Guidelines for Ethical Business Practice states: "Offers that are likely to be mistaken for bills, invoices, or notices from public utilities or governmental agencies should not be used."
Companies should sell their goods and services aggressively without misleading consumers.
People like my father and J.W. who would like to stop receiving direct mail offers of any kind can do so by going to the DMA's consumer website at www.dmaconsumers.org and clicking on the phrase "remove my name from those lists," which appears on the association's home page. But this step doesn't prevent companies from continuing to make misleading offers to other people.
If a consumer wants to take a stance that may change the behavior of a company that doesn't hew to its own industry standards, the right thing to do is to file a complaint with the Federal Trade Commission's Bureau of Consumer Protection. On the bottom of the FTC's homepage (www.ftc.gov) are the words "file a complaint," which link to the form and procedure.
In a perfect world, companies would follow their own codes of ethics. When they don't, consumers are right to call them to task.
SOUND OFF: A BLEMISH ON A FORMER GOOD NAME
The majority of readers who responded to the question of whether Ohio State University should rename The Roger D. Blackwell Inn because its former marketing-professor namesake has been convicted of insider trading and other financial crimes (http://jeffreyseglin.blogspot.com/2006/07/sound-off-tainted-name.html) agreed with Ruth Wagner of Madison, Wisc., who writes, "Mr. Blackwell's name should definitely be taken off the building."
"OSU was fully aware of his blind ambition and actually contributed to it," writes Ken Dodson of Columbus, Ohio. "They should now have the guts to do the right thing."
Bill Kotys, also of Columbus, believes that once Blackwell's appeals are complete, OSU should return the money and rename the inn: "[It's] representing the university in a very bad light, ... [and] it only would serve as a negative reminder to everyone that it's 'about the money' and not about integrity."
"If his conviction is ultimately upheld, keeping his name on the building would be a public embarrassment and would teach students and others a lesson that is better left untaught," writes Lawrence Herman of Columbus.
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
"OSU was fully aware of his blind ambition and actually contributed to it," writes Ken Dodson of Columbus, Ohio. "They should now have the guts to do the right thing."
Bill Kotys, also of Columbus, believes that once Blackwell's appeals are complete, OSU should return the money and rename the inn: "[It's] representing the university in a very bad light, ... [and] it only would serve as a negative reminder to everyone that it's 'about the money' and not about integrity."
"If his conviction is ultimately upheld, keeping his name on the building would be a public embarrassment and would teach students and others a lesson that is better left untaught," writes Lawrence Herman of Columbus.
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Thursday, August 24, 2006
ETHICS OF USING AOL SEARCH DATA
Nate Anderson of Ars Technica has written an article about the ethics of researchers using AOL data that was released and then recalled when AOL discovered that individual user's identities could be uncovered with it. His article appears at http://arstechnica.com/news.ars/post/20060823-7578.html.
In his article, Anderson quotes me as saying the responsibility of ensuring the privacy of users falls on AOL, but that researchers who use the information are in the clear if they don't use it to uncover individual identities.
There is space to comment on Anderson's article if you click on "discuss" at the end of the piece.
In his article, Anderson quotes me as saying the responsibility of ensuring the privacy of users falls on AOL, but that researchers who use the information are in the clear if they don't use it to uncover individual identities.
There is space to comment on Anderson's article if you click on "discuss" at the end of the piece.
Sunday, August 20, 2006
SOUND OFF: HEY, WAIT, ISN'T THAT MY MONEY?
It used to be that when Don Hull of Costa Mesa, Calif., made a hotel reservation and was asked for his credit-card number, it was to reserve a room and guarantee payment if he didn't show up and hadn't canceled ahead of time. In recent years, however, more and more hotels have charged his credit card for the hotel room in advance of his stay.
"I think it is essentially dishonest," Hull writes, "because the hotel then has the money to work with and not the customer, even though no cost has yet been imposed on the hotel."
In his view the practice is unethical. What do you think? Is it ethical for a hotel to take your credit-card reservation for a future date and then collect the money from your credit-card company in advance of your stay?
Send your thoughts to rightthing@nytimes.com or post them here by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
"I think it is essentially dishonest," Hull writes, "because the hotel then has the money to work with and not the customer, even though no cost has yet been imposed on the hotel."
In his view the practice is unethical. What do you think? Is it ethical for a hotel to take your credit-card reservation for a future date and then collect the money from your credit-card company in advance of your stay?
Send your thoughts to rightthing@nytimes.com or post them here by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
THE UNKINDEST CUT
I get many questions from readers that fall more into the category of etiquette than into ethics.
Lynn LaBranche of Ontario, Canada, for example, wants to know if you should base a tip on the cost of a meal before taxes or including taxes. Traditionally it's calculated before taxes -- but that's a question that's more about etiquette than about my column's world of navigating between right and wrong.
Sometimes, however, the two overlap.
When C.C. of Montpelier, Vt., wrote to me about her experience waiting in line at a grocery store, at first I dismissed it as falling outside my purview. Upon further thought, however, I decided that the incident raises issues that get at how we deal fairly with others, regardless of who they are. How we choose to behave when we're together has "ethics" written all over it.
C.C., a woman in her 50s, was waiting in the express line at her grocery store behind two men about her age. Behind C.C. was an elderly woman.
"Along comes a pretty young girl with a loaf of bread," writes C.C. "Immediately the first man in line offers to let her go ahead of him."
This upset C.C., because there were three other people behind "Mr. Chivalrous," as C.C. calls him.
"Before showing his gallantry," she writes, "he should have asked us if it was OK."
It also bothered C.C. because the elderly woman behind her was also buying only one item, and nobody had offered to let her go ahead.
"Was I wrong," she asks, "to think that he should have checked with the rest of the line first?"
No. If Mr. Chivalrous had been sitting on a bus and wanted to give up his seat to someone who had come on after him, that might have been acceptable. I'd like to think that he would give it up to someone who needed it more than he did, but that's his choice.
Bus riders don't generally queue up waiting for the next available seat, however. Supermarket shoppers do wait for the next available cashier.
Mr. Chivalrous did not have the right to allow someone, no matter how young or pretty, to cut in front of him, unless he was the only one in line. C.C. is absolutely correct that the right thing for him to have done was to check with the others in line to see if they minded. For her part, Ms. Pretty Young Thing should have had the good sense simply to move to the end of the four-person line in the first place.
But in suggesting that it would have been fairer if Mr. Chivalrous had also yielded to the elderly woman who also had only one item to buy, C.C. goes off the rails. The issue is not whom Mr. Chivalrous allows to cut in or how young, old, attractive or unattractive they may be, but rather that he is giving away not only his own time but also that of the people in line behind him.
That's where ethics comes into play. Because he can't give away something that isn't his, Mr. Chivalrous should check with those in line before letting anyone cut in. The age of the person doesn't matter -- Mr. Chivalrous still has a responsibility to be fair to his fellow customers.
When I first read C.C.'s e-mail, it struck me that everyone knows the right choices to make in forming queues. But, judging by similar reader e-mails and my own experience, I'm not so sure.
So here's my advice: Be fair and considerate. And shop nice.
Lynn LaBranche of Ontario, Canada, for example, wants to know if you should base a tip on the cost of a meal before taxes or including taxes. Traditionally it's calculated before taxes -- but that's a question that's more about etiquette than about my column's world of navigating between right and wrong.
Sometimes, however, the two overlap.
When C.C. of Montpelier, Vt., wrote to me about her experience waiting in line at a grocery store, at first I dismissed it as falling outside my purview. Upon further thought, however, I decided that the incident raises issues that get at how we deal fairly with others, regardless of who they are. How we choose to behave when we're together has "ethics" written all over it.
C.C., a woman in her 50s, was waiting in the express line at her grocery store behind two men about her age. Behind C.C. was an elderly woman.
"Along comes a pretty young girl with a loaf of bread," writes C.C. "Immediately the first man in line offers to let her go ahead of him."
This upset C.C., because there were three other people behind "Mr. Chivalrous," as C.C. calls him.
"Before showing his gallantry," she writes, "he should have asked us if it was OK."
It also bothered C.C. because the elderly woman behind her was also buying only one item, and nobody had offered to let her go ahead.
"Was I wrong," she asks, "to think that he should have checked with the rest of the line first?"
No. If Mr. Chivalrous had been sitting on a bus and wanted to give up his seat to someone who had come on after him, that might have been acceptable. I'd like to think that he would give it up to someone who needed it more than he did, but that's his choice.
Bus riders don't generally queue up waiting for the next available seat, however. Supermarket shoppers do wait for the next available cashier.
Mr. Chivalrous did not have the right to allow someone, no matter how young or pretty, to cut in front of him, unless he was the only one in line. C.C. is absolutely correct that the right thing for him to have done was to check with the others in line to see if they minded. For her part, Ms. Pretty Young Thing should have had the good sense simply to move to the end of the four-person line in the first place.
But in suggesting that it would have been fairer if Mr. Chivalrous had also yielded to the elderly woman who also had only one item to buy, C.C. goes off the rails. The issue is not whom Mr. Chivalrous allows to cut in or how young, old, attractive or unattractive they may be, but rather that he is giving away not only his own time but also that of the people in line behind him.
That's where ethics comes into play. Because he can't give away something that isn't his, Mr. Chivalrous should check with those in line before letting anyone cut in. The age of the person doesn't matter -- Mr. Chivalrous still has a responsibility to be fair to his fellow customers.
When I first read C.C.'s e-mail, it struck me that everyone knows the right choices to make in forming queues. But, judging by similar reader e-mails and my own experience, I'm not so sure.
So here's my advice: Be fair and considerate. And shop nice.
Sunday, August 13, 2006
DRIVEN TO DISTRACTION
As older people's health begins to falter, often their adult children must step in to manage their financial affairs. The more complicated the situation, the more challenging it becomes for multiple siblings to sort things out so that their parents are cared for and so that whatever assets remain after both parents die are distributed fairly and according to the parents' wishes.
As many adult children know firsthand, caring for an ailing parent can be an exhausting, time-consuming endeavor. It's easy to get caught up in the concerns of the moment and not look ahead. As a result, some details of how their parents wanted their assets to be handled may not have been discussed thoroughly enough to avoid confusion or strife among sibling heirs.
If the siblings have a good relationship, such details can be worked through with little acrimony -- "You take the china, I'll take the silver." But when sibling relationships are already strained, minor details can escalate into painful controversies.
A reader from the Southeast wrote to me about the recent death of her father. After a stroke, her father had become very ill and incapacitated. My reader, the middle of his three daughters, became his primary caretaker and also gained power of attorney over his affairs. She began to work with her father to ensure that all of his assets would be distributed equally to his three daughters.
Immediately prior to his stroke, her father had paid $25,000 in cash for a new car.
"My father didn't drive much," my reader writes, "and was obsessive about keeping his car immaculate."
The stroke intervened, however, and he could no longer drive a car. Because she had been charged with putting her father's affairs in order, my reader decided that it would be best to ask her father if she could buy his new car and transfer ownership to her name. He agreed.
When they went to the Division of Motor Vehicles to transfer ownership, however, she was told that they had to list a purchase price, a detail on which they had not settled previously.
On the spot they agreed upon "an obligatory $1," she writes. "It was not discussed again."
It was only after their father's death that the other two siblings learned that the car actually belonged to the middle sister. They were furious, but the probate lawyer told my reader that she did not owe her siblings any money for the car and should simply keep it.
Her younger sister still insists that she stole the car.
"Did I?" my reader asks. "Do I owe them their third of what the resale value of the car would have been at the time?"
The right thing for her to do is to follow the probate lawyer's advice. Her father named his price when they traveled to the DMV to transfer ownership. If he had wanted her to pay him more for the car, he would have told her then or, most likely, before they reached the DMV. Her father may have had any number of reasons for wanting her to have the car. As his primary caretaker, for instance, she needed the car to drive him to doctor's appointments and other destinations.
Regardless of his specific intentions, however, so long as their father was in his right mind and was not unduly influenced in making the decision to sell, the other two sisters have no claim upon a share of the car's value. The sale was made between the father and the middle daughter, and the low agreed-upon price doesn't change that.
It would have saved my reader some grief if her father had told his other daughters that he had sold the car to the middle sister, but that oversight doesn't diminish her rightful place in the driver's seat.
As many adult children know firsthand, caring for an ailing parent can be an exhausting, time-consuming endeavor. It's easy to get caught up in the concerns of the moment and not look ahead. As a result, some details of how their parents wanted their assets to be handled may not have been discussed thoroughly enough to avoid confusion or strife among sibling heirs.
If the siblings have a good relationship, such details can be worked through with little acrimony -- "You take the china, I'll take the silver." But when sibling relationships are already strained, minor details can escalate into painful controversies.
A reader from the Southeast wrote to me about the recent death of her father. After a stroke, her father had become very ill and incapacitated. My reader, the middle of his three daughters, became his primary caretaker and also gained power of attorney over his affairs. She began to work with her father to ensure that all of his assets would be distributed equally to his three daughters.
Immediately prior to his stroke, her father had paid $25,000 in cash for a new car.
"My father didn't drive much," my reader writes, "and was obsessive about keeping his car immaculate."
The stroke intervened, however, and he could no longer drive a car. Because she had been charged with putting her father's affairs in order, my reader decided that it would be best to ask her father if she could buy his new car and transfer ownership to her name. He agreed.
When they went to the Division of Motor Vehicles to transfer ownership, however, she was told that they had to list a purchase price, a detail on which they had not settled previously.
On the spot they agreed upon "an obligatory $1," she writes. "It was not discussed again."
It was only after their father's death that the other two siblings learned that the car actually belonged to the middle sister. They were furious, but the probate lawyer told my reader that she did not owe her siblings any money for the car and should simply keep it.
Her younger sister still insists that she stole the car.
"Did I?" my reader asks. "Do I owe them their third of what the resale value of the car would have been at the time?"
The right thing for her to do is to follow the probate lawyer's advice. Her father named his price when they traveled to the DMV to transfer ownership. If he had wanted her to pay him more for the car, he would have told her then or, most likely, before they reached the DMV. Her father may have had any number of reasons for wanting her to have the car. As his primary caretaker, for instance, she needed the car to drive him to doctor's appointments and other destinations.
Regardless of his specific intentions, however, so long as their father was in his right mind and was not unduly influenced in making the decision to sell, the other two sisters have no claim upon a share of the car's value. The sale was made between the father and the middle daughter, and the low agreed-upon price doesn't change that.
It would have saved my reader some grief if her father had told his other daughters that he had sold the car to the middle sister, but that oversight doesn't diminish her rightful place in the driver's seat.
SOUND OFF: IF YOU COULD READ MY MIND
Reader response was mixed about whether it was OK for some institutions to use magnetic-resonance imaging as an alternative form of lie-detector test.
Margaret Blum of Orange, Calif., strongly disapproves.
"Companies that want the business will possibly be less than honest about effectiveness and other information," Blum writes. "People should beware."
Others feel that the practice is permissible.
"Advances in technology will always be utilized by some," writes Philip Alexander of Windsor, Ontario. "Is it not better for all of us to fully understand what the capabilities and limitations of such developments are, as contrasted with banning their use and depriving ourselves of that insight?"
Finally, Chris Beale of Columbus, Ohio, asks: "If you do not have anything to hide, why oppose it?"
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/07/sound-off-dont-even-think-of-it.html or post your own by clicking on "comments" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Margaret Blum of Orange, Calif., strongly disapproves.
"Companies that want the business will possibly be less than honest about effectiveness and other information," Blum writes. "People should beware."
Others feel that the practice is permissible.
"Advances in technology will always be utilized by some," writes Philip Alexander of Windsor, Ontario. "Is it not better for all of us to fully understand what the capabilities and limitations of such developments are, as contrasted with banning their use and depriving ourselves of that insight?"
Finally, Chris Beale of Columbus, Ohio, asks: "If you do not have anything to hide, why oppose it?"
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/07/sound-off-dont-even-think-of-it.html or post your own by clicking on "comments" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Friday, August 04, 2006
SOUND OFF: SECOND CHANCES
Let's say that you manage a team of highly talented consultants who travel far afield to work with clients. You find out that one of your most talented team members has missed a critical meeting with one of your company's largest customers. The company ends up losing $100,000, half of the fee you anticipated from the job.
Several days pass before you can locate the employee through one of his family members. You find out that he has started drinking again, after having been sober for many years.
Do you fire him for not showing up and for costing the company significant revenue? Do you ask him to agree to enter rehab and give him another chance? Or do you do overlook the episode and chalk up the experience as a cost of dealing with a highly talented individual who in the big picture has made your company a great deal of money and will probably do so again?
Send your thoughts to rightthing@nytimes.com or post them here by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Several days pass before you can locate the employee through one of his family members. You find out that he has started drinking again, after having been sober for many years.
Do you fire him for not showing up and for costing the company significant revenue? Do you ask him to agree to enter rehab and give him another chance? Or do you do overlook the episode and chalk up the experience as a cost of dealing with a highly talented individual who in the big picture has made your company a great deal of money and will probably do so again?
Send your thoughts to rightthing@nytimes.com or post them here by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers' comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
RAGE AGAINST THE MACHINE
Picture yourself on a road trip, driving along the interstate. You pull into a rest area to stretch your legs and use the facilities. Then you stop at a vending machine to purchase a refreshing beverage to quench the thirst you've built up on your long summer drive.
A bottle of water costs $1.25, so you start dropping change into the machine. You're about 60 cents in when you realize that the machine's digital display isn't registering the amount you've deposited. You hit the change-return button several times, with increasing force, to no avail. The machine has eaten your 60 cents.
You spot a rest-area attendant, but she refers you to signs in the vending area proclaiming that attendants are not responsible for the vending machines. Instead there's a stack of mail-in cards you can use to ask for a refund.
The cards are not postage-paid, however. If you mail one as a post card, you'll be out another 24 cents for postage. If you'd prefer to have your home address hidden inside an envelope, it'll run you 39 cents. There is no indication on the card that you should add the cost of postage to the amount you've been shorted.
Let's agree for the moment that it's not OK to put your steel-toed work boot directly through the front of the machine in an effort to jiggle free your lost change. Is it ethical to build into your reimbursement request the price of the postage needed to send the request?This is exactly what K.E. of Columbus, Ohio, wants to know.
He and his girlfriend were driving from Chicago to Columbus a few weekends ago. Right outside Indianapolis, heading east on I-70, they pulled into the rest stop that is home to the change-gobbling vending monster in question.
K.E. believes that the postage should be prepaid for customers who need to use the cards to get a refund.
"If it is not," he writes, "it seems silly to have to pay to get a small amount of money refunded."
So he tacked on 39 cents for postage, rounded up a penny and, having lost 60 cents, asked for a refund of one dollar.
Soon, however, he began wondering if he had done something wrong by tacking on the extra 40 cents for postage.
"The postcard had an ominous `using the mail to commit fraud is a crime' type warning at the bottom," he says. "I feel a little sheepish now, wondering if I was perhaps overly self-righteous in my moral superiority."
Self-righteousness doesn't enter into it -- it's more like understandable frustration -- but yes, technically it was unethical for K.E. to add the extra money for postage, and the extra penny to make an even $1 is even more unjustifiable, though hardly significant in the big scheme of things. By claiming to have lost $1 when he actually lost only 60 cents, K.E. was lying at worst, misleading at best.
Without question, the right thing would be for the vending-machine company to foot the bill for the postage, ideally by providing postage-paid cards. K.E. should not be expected to pay to get back what's rightfully his. But the company is not legally obligated to do so, and it has chosen not to do what both K.E. and I consider to be the right thing.
The right thing for K.E. to do would have been to send the company an itemized bill for 99 cents, citing 60 cents in lost money and 39 cents for the cost of postage. Ideally the company would remit the full amount. If it didn't, however, K.E. would at least have the consolation of not having let 40 cents get in the way of the truth -- and a good reason to avoid that company's vending machines thereafter.
A bottle of water costs $1.25, so you start dropping change into the machine. You're about 60 cents in when you realize that the machine's digital display isn't registering the amount you've deposited. You hit the change-return button several times, with increasing force, to no avail. The machine has eaten your 60 cents.
You spot a rest-area attendant, but she refers you to signs in the vending area proclaiming that attendants are not responsible for the vending machines. Instead there's a stack of mail-in cards you can use to ask for a refund.
The cards are not postage-paid, however. If you mail one as a post card, you'll be out another 24 cents for postage. If you'd prefer to have your home address hidden inside an envelope, it'll run you 39 cents. There is no indication on the card that you should add the cost of postage to the amount you've been shorted.
Let's agree for the moment that it's not OK to put your steel-toed work boot directly through the front of the machine in an effort to jiggle free your lost change. Is it ethical to build into your reimbursement request the price of the postage needed to send the request?This is exactly what K.E. of Columbus, Ohio, wants to know.
He and his girlfriend were driving from Chicago to Columbus a few weekends ago. Right outside Indianapolis, heading east on I-70, they pulled into the rest stop that is home to the change-gobbling vending monster in question.
K.E. believes that the postage should be prepaid for customers who need to use the cards to get a refund.
"If it is not," he writes, "it seems silly to have to pay to get a small amount of money refunded."
So he tacked on 39 cents for postage, rounded up a penny and, having lost 60 cents, asked for a refund of one dollar.
Soon, however, he began wondering if he had done something wrong by tacking on the extra 40 cents for postage.
"The postcard had an ominous `using the mail to commit fraud is a crime' type warning at the bottom," he says. "I feel a little sheepish now, wondering if I was perhaps overly self-righteous in my moral superiority."
Self-righteousness doesn't enter into it -- it's more like understandable frustration -- but yes, technically it was unethical for K.E. to add the extra money for postage, and the extra penny to make an even $1 is even more unjustifiable, though hardly significant in the big scheme of things. By claiming to have lost $1 when he actually lost only 60 cents, K.E. was lying at worst, misleading at best.
Without question, the right thing would be for the vending-machine company to foot the bill for the postage, ideally by providing postage-paid cards. K.E. should not be expected to pay to get back what's rightfully his. But the company is not legally obligated to do so, and it has chosen not to do what both K.E. and I consider to be the right thing.
The right thing for K.E. to do would have been to send the company an itemized bill for 99 cents, citing 60 cents in lost money and 39 cents for the cost of postage. Ideally the company would remit the full amount. If it didn't, however, K.E. would at least have the consolation of not having let 40 cents get in the way of the truth -- and a good reason to avoid that company's vending machines thereafter.
Sunday, July 30, 2006
UNRETURNED CALLS AND AN OBLIGATION UNRESOLVED
A few weeks ago I spent four hours in the rain, shoveling a ton and a half of bleached oyster shells onto the front lawn of my house.
Borrowing from a landscaping technique she'd seen while visiting Cape Cod, it was my wife's inspired idea to bring the shells to our small front yard, which is in a neighborhood about a block from Boston Harbor. The shells were dumped onto the city sidewalk in front of our house, however, and I needed to move them to avoid being ticketed for blocking the sidewalk.
The shoveling, and my subsequent backache, gave me an appreciation for exactly how hard landscape contractors work.
One of them is Leon Gray of Fullerton, Calif., who e-mailed me to ask about how far he needed to go to locate a contractor to whom he might owe some money.
"I was contacted by another firm to bid on a small waterfall feature at a private residence," Gray writes.
He and the other contractor scheduled a meeting at the residence, which Gray missed because poor cell-telephone reception had caused him to think that the meeting was in the evening rather than in the morning.
While at the residence, Gray met briefly with the homeowner and found out exactly what was needed. He prepared a bid to give to the contractor, but found it impossible to get in touch with him.
"I called a number of times and left voicemails," he writes. "I even called his assistant and had her leave a note for him to call."
The homeowner also called the contractor and received no response. A couple of weeks passed, and the homeowner was growing impatient, so Gray gave him the bid for the waterfall job. At the time, Gray says, he stated very clearly that, though he was offering a bid for informational purposes, the arrangements should be made through the original contractor.
"But if he refused to return either of our calls," Gray writes, "then I feel he is out of the loop so far as getting any referral fees. The homeowner emphatically agreed with me."
Gray wants to know if he is still obligated to continue trying to contact the contractor, given that none of his previous calls have been returned.
I believe that he is.
Some contractors -- the contractors who work on my own house, for example -- subcontract parts of jobs and let the subcontractor directly bill the homeowner without taking any referral fee. That does not seem to be the case in this instance, however.
While the contractor may be shirking his responsibility by being so difficult to contact, and apparently is annoying his client, it doesn't remove Gray's obligation. Without the initial contact from the contractor, he never would have found the job in the first place. Their initial conversation defined the obligations of the relationship, and nothing that has happened since, not Gray's missing the first meeting nor the contractor's failure to return telephone calls, has altered those obligations.
The right thing for Gray to do is to track down the contractor to resolve the amount of the referral fee. If this means going to the contractor's office in person, that's what he should do.
If, however, it turns out that the contractor has for whatever reason decided not to take the bigger landscape job, and if the homeowner still wants to hire Gray to build his waterfall, then the contractor should release Gray from any obligation.
Borrowing from a landscaping technique she'd seen while visiting Cape Cod, it was my wife's inspired idea to bring the shells to our small front yard, which is in a neighborhood about a block from Boston Harbor. The shells were dumped onto the city sidewalk in front of our house, however, and I needed to move them to avoid being ticketed for blocking the sidewalk.
The shoveling, and my subsequent backache, gave me an appreciation for exactly how hard landscape contractors work.
One of them is Leon Gray of Fullerton, Calif., who e-mailed me to ask about how far he needed to go to locate a contractor to whom he might owe some money.
"I was contacted by another firm to bid on a small waterfall feature at a private residence," Gray writes.
He and the other contractor scheduled a meeting at the residence, which Gray missed because poor cell-telephone reception had caused him to think that the meeting was in the evening rather than in the morning.
While at the residence, Gray met briefly with the homeowner and found out exactly what was needed. He prepared a bid to give to the contractor, but found it impossible to get in touch with him.
"I called a number of times and left voicemails," he writes. "I even called his assistant and had her leave a note for him to call."
The homeowner also called the contractor and received no response. A couple of weeks passed, and the homeowner was growing impatient, so Gray gave him the bid for the waterfall job. At the time, Gray says, he stated very clearly that, though he was offering a bid for informational purposes, the arrangements should be made through the original contractor.
"But if he refused to return either of our calls," Gray writes, "then I feel he is out of the loop so far as getting any referral fees. The homeowner emphatically agreed with me."
Gray wants to know if he is still obligated to continue trying to contact the contractor, given that none of his previous calls have been returned.
I believe that he is.
Some contractors -- the contractors who work on my own house, for example -- subcontract parts of jobs and let the subcontractor directly bill the homeowner without taking any referral fee. That does not seem to be the case in this instance, however.
While the contractor may be shirking his responsibility by being so difficult to contact, and apparently is annoying his client, it doesn't remove Gray's obligation. Without the initial contact from the contractor, he never would have found the job in the first place. Their initial conversation defined the obligations of the relationship, and nothing that has happened since, not Gray's missing the first meeting nor the contractor's failure to return telephone calls, has altered those obligations.
The right thing for Gray to do is to track down the contractor to resolve the amount of the referral fee. If this means going to the contractor's office in person, that's what he should do.
If, however, it turns out that the contractor has for whatever reason decided not to take the bigger landscape job, and if the homeowner still wants to hire Gray to build his waterfall, then the contractor should release Gray from any obligation.
SOUND OFF: RETURNING WHAT'S NOT YOURS
All readers who responded agreed that, if they received an erroneous $10 in change at their local coffee shop, they would return it promptly.
"The right thing would be to immediately return it," writes Nancy Pike of Mt. Vernon, Ohio, "no matter how personally inconvenient it would be."
Lori Flores of Riverside, Calif., notes that, if the mistake is left uncorrected, it's likely that the cashier will have to pay back the money out of her own pocket.
"To keep this money is theft," writes Kitty Chisholm of Windsor, Ontario.
Helen Standley of Charlotte, N.C., like Debi Grand of Stanton, Calif., and Carole Longman of Delaware, Ohio, would call the store manager about the mistake.
"Much angst can be avoided by a telephone call the instant the receiver discovers the mistake," Longman writes.
Sarah Moss, a 14-year-old from Orange County, Calif., has had personal experience with the issue: She recalls shopping with her mother and younger sister at a clothing store and, after leaving the shop, discovering that the cashier hadn't charged them for one pair of shorts."My conscience didn't have to beat me up for me to choose to tell my mom that we just stole a pair of shorts," Moss writes. "We marched back into the store and did our good deed of the day by paying for the shorts and simultaneously making my mom proud."
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/06/rendering-undeserved-returns.html or post your own by clicking on "comments" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
"The right thing would be to immediately return it," writes Nancy Pike of Mt. Vernon, Ohio, "no matter how personally inconvenient it would be."
Lori Flores of Riverside, Calif., notes that, if the mistake is left uncorrected, it's likely that the cashier will have to pay back the money out of her own pocket.
"To keep this money is theft," writes Kitty Chisholm of Windsor, Ontario.
Helen Standley of Charlotte, N.C., like Debi Grand of Stanton, Calif., and Carole Longman of Delaware, Ohio, would call the store manager about the mistake.
"Much angst can be avoided by a telephone call the instant the receiver discovers the mistake," Longman writes.
Sarah Moss, a 14-year-old from Orange County, Calif., has had personal experience with the issue: She recalls shopping with her mother and younger sister at a clothing store and, after leaving the shop, discovering that the cashier hadn't charged them for one pair of shorts."My conscience didn't have to beat me up for me to choose to tell my mom that we just stole a pair of shorts," Moss writes. "We marched back into the store and did our good deed of the day by paying for the shorts and simultaneously making my mom proud."
Check out other opinions at http://jeffreyseglin.blogspot.com/2006/06/rendering-undeserved-returns.html or post your own by clicking on "comments" below.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today's Business" (Smith Kerr, 2006), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Sunday, July 23, 2006
SOUND OFF: A TAINTED NAME?
The Roger D. Blackwell Inn, at Ohio State University in Columbus, is named after a former marketing professor who pledged $7 million to fund the building. Blackwell was subsequently convicted of insider trading and other financial crimes, but according to The Columbus Dispatch university officials "appear uninterested" in renaming the inn. The paper notes that so far Blackwell has given only about $1.4 million and that, given the cost of his appeal, little more likely will be forthcoming.
Given that Blackwell has been convicted of actions that the university would hardly encourage among its students, should his name be taken off the building? Or shouldn’t it matter, as long as the promised money is in fact given?
What do you think?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers’comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today’s Business" (Spiro Press, 2003), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
Given that Blackwell has been convicted of actions that the university would hardly encourage among its students, should his name be taken off the building? Or shouldn’t it matter, as long as the promised money is in fact given?
What do you think?
Send your thoughts to rightthing@nytimes.com or post them by clicking on "comments" below. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers’comments may appear in an upcoming column.
Jeffrey L. Seglin, author of "The Right Thing: Conscience, Profit and Personal Responsibility in Today’s Business" (Spiro Press, 2003), is an associate professor at Emerson College in Boston, where he teaches writing and ethics. He is also the administrator of http://jeffreyseglin.blogspot.com, a Web log focused on ethical issues.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
PUTTING THE BITE ON FRIENDS
Every since learning in 2002 that his wife has multiple sclerosis, my friend David has participated in The Great Mass Getaway MS 150 Bike Tour. He and his oldest daughter join hundreds of others in a bicycle ride from Boston to Provincetown, Mass. All solicit donations from friends and family as sponsors, with the funds going to support multiple-sclerosis research.
And every year I get an e-mail from David letting me know about the ride, asking for my help, if I can give it, and giving me a link to a Web site through which I can make a donation.
My wife and I get several such requests during the year, and we support our friends and family as much as possible. I had never thought to ask whether it was appropriate for friends and family members to tug on the heartstrings of their loved ones in order to generate support for their own causes.
Some of my readers have, however.
C.K. of Yorba Linda, Calif., sent me a form letter that she recently received from a family member asking for financial support for a religious mission she was hoping to go on. The letter laid out the details of the mission, which involved working on construction projects in an impoverished area of a foreign country, and mentioned that, while the cost of the trip was $350, the letter writer still needed to raise $260.
“In my day,” writes my reader, who identifies herself as a senior citizen,"I would have worked hard all year long to pay for this trip … never thinking of asking for help."
Nonetheless, C.K. ultimately sent her relative $10.
Granted, the number of charitable events and of people seeking funds to support their participation in those events seems to grow every year. At some point each of us will surely find his or her resources stretched to the point that we can’t afford to fund every request that comes in, even if we’re inclined to do so.
But the prospective mission-goer gave C.K. an alternative to giving money: "If you can’t support me financially,” she wrote, “the team and myself would appreciate your prayers, not only during the trip, but also the preparation."
This is not unusual. My friend David also tells recipients of his e-mail that he’ll understand if they can’t support him in his ride this year.
Should C.K.’s family member work hard to earn as much as she can to fund her own trip? Yes, she should. The same is true of David, who I assume makes independent contributions to fund research into the disease he and his family live with every day.
But if the effort to raise more funds than any one individual can contribute to a worthy cause means reaching out to others, who better to solicit than family and friends? We aren’t, after all, being asked to fund a frivolous purchase, a luxurious vacation or an extravagant birthday party, the costs of which obviously should fall on the shoulders of those who want these things.
The right thing for those who are solicited on behalf of such causes is to decide if they can and want to give to whatever they’re being asked to support. If they can’t or don’t want to, they should feel absolutely no guilt. The request for support imposes no obligation whatever on its recipient.
But there’s no harm in asking or in being asked. Friends or family members who ask for donations show nothing more than their desire to go as far as they can to support something they consider worthy.
Speaking of which, you can find more information about participation in the MS Bike Tour on the Web site of the National Multiple Sclerosis Society at www.nationalmssociety.org.
And every year I get an e-mail from David letting me know about the ride, asking for my help, if I can give it, and giving me a link to a Web site through which I can make a donation.
My wife and I get several such requests during the year, and we support our friends and family as much as possible. I had never thought to ask whether it was appropriate for friends and family members to tug on the heartstrings of their loved ones in order to generate support for their own causes.
Some of my readers have, however.
C.K. of Yorba Linda, Calif., sent me a form letter that she recently received from a family member asking for financial support for a religious mission she was hoping to go on. The letter laid out the details of the mission, which involved working on construction projects in an impoverished area of a foreign country, and mentioned that, while the cost of the trip was $350, the letter writer still needed to raise $260.
“In my day,” writes my reader, who identifies herself as a senior citizen,"I would have worked hard all year long to pay for this trip … never thinking of asking for help."
Nonetheless, C.K. ultimately sent her relative $10.
Granted, the number of charitable events and of people seeking funds to support their participation in those events seems to grow every year. At some point each of us will surely find his or her resources stretched to the point that we can’t afford to fund every request that comes in, even if we’re inclined to do so.
But the prospective mission-goer gave C.K. an alternative to giving money: "If you can’t support me financially,” she wrote, “the team and myself would appreciate your prayers, not only during the trip, but also the preparation."
This is not unusual. My friend David also tells recipients of his e-mail that he’ll understand if they can’t support him in his ride this year.
Should C.K.’s family member work hard to earn as much as she can to fund her own trip? Yes, she should. The same is true of David, who I assume makes independent contributions to fund research into the disease he and his family live with every day.
But if the effort to raise more funds than any one individual can contribute to a worthy cause means reaching out to others, who better to solicit than family and friends? We aren’t, after all, being asked to fund a frivolous purchase, a luxurious vacation or an extravagant birthday party, the costs of which obviously should fall on the shoulders of those who want these things.
The right thing for those who are solicited on behalf of such causes is to decide if they can and want to give to whatever they’re being asked to support. If they can’t or don’t want to, they should feel absolutely no guilt. The request for support imposes no obligation whatever on its recipient.
But there’s no harm in asking or in being asked. Friends or family members who ask for donations show nothing more than their desire to go as far as they can to support something they consider worthy.
Speaking of which, you can find more information about participation in the MS Bike Tour on the Web site of the National Multiple Sclerosis Society at www.nationalmssociety.org.
Monday, July 17, 2006
MEMO TO MICROSOFT'S STEVE BALLMER
In light of Bill Gates' recent announcement that he'll be stepping back in managing Microsoft and the continued elevation of Steve Ballmer, here's a reprise of a column that ran in 2002 as a memo to Ballmer:
Copyright 2002 The New York Times Company
July 21, 2002
THE RIGHT THING
Corporate Values Trickle Down From the Top
By JEFFREY L. SEGLIN
To: Mr. Steven A. Ballmer, chief executive of Microsoft
Re: Your e-mail memo, "Realizing Potential," sent to employees last month
I recently read your message to the 50,000 employees of Microsoftworldwide. What caught my eye was how much your message, at 2,674 words, noted the importance of values throughout the company and how you said those values "must shine through in all our interactions -- in our work groups, across teams, with partners, within our industry, and most of all with customers."
You tossed in all the right "values" words: integrity, honesty, respect, trust, excellence and accountability, among others. But as far as I can tell, you cited only one substantive mechanism to show that all this talk about values is, as you put it, "not just a fluffy statement of principles but really a guide to action": You said that "starting with the upcoming August review, every employee will have a formal discussion of how they are doing on values withtheir managers."
I applaud you for taking this step. But I'm afraid that you, like many otherC.E.O.'s, haven't gone far enough. The notion that you want your company to stand for values is laudable, many ethics experts agree. But simply saying so and then asking employees how they are doing on the values front falls short.
"You've got to translate this into specifics," said Joseph L. Badaracco Jr., a business ethics professor at Harvard Business School and author of "Leading Quietly" (Harvard Business School Press, 2002). "Otherwise managers aren't going to pay any attention to it."
That's sage advice. Furthermore, how do you plan to balance the drive for innovation and big profits with the values of integrity, trust and so on? Clearly, there are times when these sets of values can conflict.
"He needs to put systems in place to ensure that the values-based culture is supported," said Linda Klebe Trevino, a professor of organizational behavior atPennsylvania State University. "Probably most important is the reward system. How much does advancement and compensation depend on bottom-line performance versus the other values? And what happens to top performers who don't live by those values?"
But first, ask yourself to what standard you plan to hold yourself. Laura P.Hartman, a professor of business ethics at DePaul University in Chicago and editor of "Perspectives in Business Ethics" (McGraw-Hill, 2001), thinks that you are "perhaps pointing the microscope in the wrong direction," given that most of the recent high-profile ethical problems in corporate America have been traced to the executive suite. Professor Hartman was not suggesting that Microsoft has suffered ethical lapses of late, but she contends that if you or any other C.E.O. want to instill certain values, you can start by acting as you'd like your work force to act. That means making sure that your reports respond consistently to ethical quandaries and ensuring that incentives are in the right place. That would provide "an actual commitment to these values rather than just an announcement about an actual commitment," Professor Hartman said.
Then there is the whole antitrust mess, now crawling to a resolution in the courts. Less than two weeks after your memo was sent to employees, Judge ColleenKollar-Kotelly of the Federal District Court in Washington requested that you and the state attorneys general pursuing antitrust actions against Microsoft suggest areas of compromise when you made your closing arguments. Your lawyer's response was to suggest eliminating the concessions you'd already made to reach a settlement in the first place. That hardly smacks of the kinder, gentlerMicrosoft in your memo. A simple "we can't come up with anything" would have sufficed.
Like many other chief executives, you have your work cut out for you to sell this values thing. Those who weren't already looking for reasons to criticize you will watch carefully to see if your actions belie your words. Here's my shorthand suggestion: Take bold steps.
Set yourself apart from those high-profile corporations that are accused of financial wrongdoing. For starters, tell the world in plain English howMicrosoft constructs a clear, honest financial statement. Follow up by declaring that you already have some strong policies in place regarding possible conflicts of interest: having only outside directors serve on your board's compensation and audit committees, for example. Voluntarily adopt some of the corporate governance proposals now floating around, like the one that would rotate outside auditors every few years.
And if you really want to make a bold convincing stroke, follow the lead of Coca-Cola and announce that you're going to start treating all those stock options you dole out as expenses on your financial statement.
Try these things if you want the world to know about the compelling platform and clear mission as an industry leader that you envision in your memo.
You want people to know about Microsoft's values and what the company stands for? Show us.
Copyright 2002 The New York Times Company
July 21, 2002
THE RIGHT THING
Corporate Values Trickle Down From the Top
By JEFFREY L. SEGLIN
To: Mr. Steven A. Ballmer, chief executive of Microsoft
Re: Your e-mail memo, "Realizing Potential," sent to employees last month
I recently read your message to the 50,000 employees of Microsoftworldwide. What caught my eye was how much your message, at 2,674 words, noted the importance of values throughout the company and how you said those values "must shine through in all our interactions -- in our work groups, across teams, with partners, within our industry, and most of all with customers."
You tossed in all the right "values" words: integrity, honesty, respect, trust, excellence and accountability, among others. But as far as I can tell, you cited only one substantive mechanism to show that all this talk about values is, as you put it, "not just a fluffy statement of principles but really a guide to action": You said that "starting with the upcoming August review, every employee will have a formal discussion of how they are doing on values withtheir managers."
I applaud you for taking this step. But I'm afraid that you, like many otherC.E.O.'s, haven't gone far enough. The notion that you want your company to stand for values is laudable, many ethics experts agree. But simply saying so and then asking employees how they are doing on the values front falls short.
"You've got to translate this into specifics," said Joseph L. Badaracco Jr., a business ethics professor at Harvard Business School and author of "Leading Quietly" (Harvard Business School Press, 2002). "Otherwise managers aren't going to pay any attention to it."
That's sage advice. Furthermore, how do you plan to balance the drive for innovation and big profits with the values of integrity, trust and so on? Clearly, there are times when these sets of values can conflict.
"He needs to put systems in place to ensure that the values-based culture is supported," said Linda Klebe Trevino, a professor of organizational behavior atPennsylvania State University. "Probably most important is the reward system. How much does advancement and compensation depend on bottom-line performance versus the other values? And what happens to top performers who don't live by those values?"
But first, ask yourself to what standard you plan to hold yourself. Laura P.Hartman, a professor of business ethics at DePaul University in Chicago and editor of "Perspectives in Business Ethics" (McGraw-Hill, 2001), thinks that you are "perhaps pointing the microscope in the wrong direction," given that most of the recent high-profile ethical problems in corporate America have been traced to the executive suite. Professor Hartman was not suggesting that Microsoft has suffered ethical lapses of late, but she contends that if you or any other C.E.O. want to instill certain values, you can start by acting as you'd like your work force to act. That means making sure that your reports respond consistently to ethical quandaries and ensuring that incentives are in the right place. That would provide "an actual commitment to these values rather than just an announcement about an actual commitment," Professor Hartman said.
Then there is the whole antitrust mess, now crawling to a resolution in the courts. Less than two weeks after your memo was sent to employees, Judge ColleenKollar-Kotelly of the Federal District Court in Washington requested that you and the state attorneys general pursuing antitrust actions against Microsoft suggest areas of compromise when you made your closing arguments. Your lawyer's response was to suggest eliminating the concessions you'd already made to reach a settlement in the first place. That hardly smacks of the kinder, gentlerMicrosoft in your memo. A simple "we can't come up with anything" would have sufficed.
Like many other chief executives, you have your work cut out for you to sell this values thing. Those who weren't already looking for reasons to criticize you will watch carefully to see if your actions belie your words. Here's my shorthand suggestion: Take bold steps.
Set yourself apart from those high-profile corporations that are accused of financial wrongdoing. For starters, tell the world in plain English howMicrosoft constructs a clear, honest financial statement. Follow up by declaring that you already have some strong policies in place regarding possible conflicts of interest: having only outside directors serve on your board's compensation and audit committees, for example. Voluntarily adopt some of the corporate governance proposals now floating around, like the one that would rotate outside auditors every few years.
And if you really want to make a bold convincing stroke, follow the lead of Coca-Cola and announce that you're going to start treating all those stock options you dole out as expenses on your financial statement.
Try these things if you want the world to know about the compelling platform and clear mission as an industry leader that you envision in your memo.
You want people to know about Microsoft's values and what the company stands for? Show us.
Sunday, July 16, 2006
SOUND OFF: DO ASK? DO TELL?
I reported that the mayor of Charlotte, N.C., wants to change his city's police-department policy of not asking victims of crimes about their immigration status. An editorial in The Charlotte Observer responded that the mayor "needs to back off."
Jack Stegall of Monroe, N.C., believes that the policy should be changed.
"Those who expect to receive benefits and protection from the law must assume some responsibility for obeying the law themselves," he explains.
Many readers agree, including Mark Jones of Huntington Beach, Calif.
"If someone who is in this country illegally is a victim of a crime," Jones writes, "they should remember that they committed a crime first."
"If they sneaked under a fence in the dark of night," writes Phil Clutts of Charlotte, N.C., "they knew they were doing something wrong for their own benefit, and should therefore be prepared to pay the consequences of reporting or not reporting a criminal act that they experienced."
"If they are going to come to the United States," writes Charles Seng of Lancaster, S.C., "they had better learn that, when you see a crime, you report it."
Jan Bohren of Dobbs Ferry, N.Y., disagrees, however.
"We shouldn't confuse illegal actions (immigrant status) with criminal actions (robbery)," Bohren writes.
Maggie Nelson of Monroe, N.C., agrees with that distinction.
"Being an illegal immigrant is not a violent crime like robbery, assault, rape or murder," Nelson opines.
For William Carter of Weddington, N.C., the key issue is the public benefit derived from individuals cooperating with the police in combating crime.
"What person in his right mind would get involved with the police for any reason," he asks, "if there is a chance he or she will be deported?"
Check out the original posting with reader comments at http://jeffreyseglin.blogspot.com/2006/06/sound-off-dont-ask-do-tell.html or post your own by clicking on "COMMENTS."
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.¶
Jack Stegall of Monroe, N.C., believes that the policy should be changed.
"Those who expect to receive benefits and protection from the law must assume some responsibility for obeying the law themselves," he explains.
Many readers agree, including Mark Jones of Huntington Beach, Calif.
"If someone who is in this country illegally is a victim of a crime," Jones writes, "they should remember that they committed a crime first."
"If they sneaked under a fence in the dark of night," writes Phil Clutts of Charlotte, N.C., "they knew they were doing something wrong for their own benefit, and should therefore be prepared to pay the consequences of reporting or not reporting a criminal act that they experienced."
"If they are going to come to the United States," writes Charles Seng of Lancaster, S.C., "they had better learn that, when you see a crime, you report it."
Jan Bohren of Dobbs Ferry, N.Y., disagrees, however.
"We shouldn't confuse illegal actions (immigrant status) with criminal actions (robbery)," Bohren writes.
Maggie Nelson of Monroe, N.C., agrees with that distinction.
"Being an illegal immigrant is not a violent crime like robbery, assault, rape or murder," Nelson opines.
For William Carter of Weddington, N.C., the key issue is the public benefit derived from individuals cooperating with the police in combating crime.
"What person in his right mind would get involved with the police for any reason," he asks, "if there is a chance he or she will be deported?"
Check out the original posting with reader comments at http://jeffreyseglin.blogspot.com/2006/06/sound-off-dont-ask-do-tell.html or post your own by clicking on "COMMENTS."
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.¶
A GOING CONCERN
There are times when seemingly trivial questions cry out for serious answers. The answers can inspire us to think about bigger issues, about who we are as individuals, neighbors and citizens.
When D.S. of Concord, Mass., e-mailed me, I doubt that she expected a response exploring people's relationships to property and ownership. She simply wanted me to weigh in on a dispute she and her husband have been having for some time...about portable outhouses. Her husband "seems to think it's OK to use an unlocked `handy house' that is on private property," she writes. "I'm not so sure."
D.S.'s husband is an avid walker, and there are many portable toilets unlocked on properties along his walking route.
"He believes that they're there to take advantage of for a person in need," D.S. writes. "I've told him that it's personal property, as someone is paying to lease it and have it maintained."
He responds that, if the owners didn't want others to use them, they'd put a lock on the door. D.S. is correct, of course. Trespassing on private property is illegal. And, as far as I know, there is no exemption for those with weak bladders.
But should property owners press charges against those who use their portable outhouses? If the outhouse wasn't locked and if the user didn't deface it, I don't believe so. They presumably have the legal right to do so, but this is counterbalanced by an obligation to the community.
There are times when the needs of the community should trump the rights of the individual under the law -- not as a legal matter, but as a moral one. A classic example of this, one about which I've written before, arose in 1995, when the plant at Malden Mills in Lawrence, Mass., burned to the ground shortly before Christmas. Owner Aaron Feuerstein had no legal obligation to keep his employees on payroll after the fire, which forced an all-but-complete shutdown of production, but he kept them on anyway.
"You're supposed to do what's right because it's right," he told me at the time, "not because there's a payoff."
Joseph Singer, a professor at Harvard Law School in Cambridge, Mass., wrote about the obligations of ownership in "The Edges of the Field" (The Edges of the Field: Lessons on the Obli... ). His title is drawn from an Old Testament passage in Leviticus that instructs property owners not to reap to the very edges ofthe fields they own nor to gather fallen grapes from their vineyards, but instead to leave those for the poor. Singer's notion is that, regardless of ownership, possession of a resource implies an obligation to the larger community.While it's doubtful that the owners of the portable toilets in D.S.'s neighborhood had Leviticus in mind or were motivated by intentions as noble as Feuerstein's in leaving their facilities unlocked, it's clear that nonetheless the facilities are serving people in need.
If a given outhouse were locked, it would be wrong for D.S.'s husband to break in. But if, when his need arises, he happens to come upon one thatis unlocked, I say no harm, no foul.The right thing to do would be for D.S.'s husband to seek out the owners to ask permission, of course, perhaps by leaving a note of inquiry. But if no one is there and he's got to go, then he's got to go.
When D.S. of Concord, Mass., e-mailed me, I doubt that she expected a response exploring people's relationships to property and ownership. She simply wanted me to weigh in on a dispute she and her husband have been having for some time...about portable outhouses. Her husband "seems to think it's OK to use an unlocked `handy house' that is on private property," she writes. "I'm not so sure."
D.S.'s husband is an avid walker, and there are many portable toilets unlocked on properties along his walking route.
"He believes that they're there to take advantage of for a person in need," D.S. writes. "I've told him that it's personal property, as someone is paying to lease it and have it maintained."
He responds that, if the owners didn't want others to use them, they'd put a lock on the door. D.S. is correct, of course. Trespassing on private property is illegal. And, as far as I know, there is no exemption for those with weak bladders.
But should property owners press charges against those who use their portable outhouses? If the outhouse wasn't locked and if the user didn't deface it, I don't believe so. They presumably have the legal right to do so, but this is counterbalanced by an obligation to the community.
There are times when the needs of the community should trump the rights of the individual under the law -- not as a legal matter, but as a moral one. A classic example of this, one about which I've written before, arose in 1995, when the plant at Malden Mills in Lawrence, Mass., burned to the ground shortly before Christmas. Owner Aaron Feuerstein had no legal obligation to keep his employees on payroll after the fire, which forced an all-but-complete shutdown of production, but he kept them on anyway.
"You're supposed to do what's right because it's right," he told me at the time, "not because there's a payoff."
Joseph Singer, a professor at Harvard Law School in Cambridge, Mass., wrote about the obligations of ownership in "The Edges of the Field" (The Edges of the Field: Lessons on the Obli... ). His title is drawn from an Old Testament passage in Leviticus that instructs property owners not to reap to the very edges ofthe fields they own nor to gather fallen grapes from their vineyards, but instead to leave those for the poor. Singer's notion is that, regardless of ownership, possession of a resource implies an obligation to the larger community.While it's doubtful that the owners of the portable toilets in D.S.'s neighborhood had Leviticus in mind or were motivated by intentions as noble as Feuerstein's in leaving their facilities unlocked, it's clear that nonetheless the facilities are serving people in need.
If a given outhouse were locked, it would be wrong for D.S.'s husband to break in. But if, when his need arises, he happens to come upon one thatis unlocked, I say no harm, no foul.The right thing to do would be for D.S.'s husband to seek out the owners to ask permission, of course, perhaps by leaving a note of inquiry. But if no one is there and he's got to go, then he's got to go.
Sunday, July 09, 2006
SOUND OFF: DON'T EVEN THINK OF IT
A recent story in USA Today reported that two companies will begin using magnetic-resonance imaging as "brain-based lie-detector tests" that reportedly can detect lies with 90-percent accuracy.
"After the 9/11 attacks," the reporter writes, "the FBI, CIA, Department of Defense and other agencies began funding research into how changes in brain activity correlate with truth telling."
Some experts believe that far more discussion is needed about both the accuracy of such tests and the ethical implications of using MRI to detect lies.
"We understand that there are further ethics conversations (needed) when science pushes the envelope," said Stephen Laken, president of Cephos Corp., a firm that will perform the tests at the Medical University of South Carolina in Charleston.
What do you think? Is this a brilliant use of technology to detect liars in our midst, or is it an ethically challenged intrusion into our heads?
Send your responses to rightthing@nytimes.com or post them at http://jeffreyseglin.blogspot.com. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers'comments may appear in an upcoming column.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
"After the 9/11 attacks," the reporter writes, "the FBI, CIA, Department of Defense and other agencies began funding research into how changes in brain activity correlate with truth telling."
Some experts believe that far more discussion is needed about both the accuracy of such tests and the ethical implications of using MRI to detect lies.
"We understand that there are further ethics conversations (needed) when science pushes the envelope," said Stephen Laken, president of Cephos Corp., a firm that will perform the tests at the Medical University of South Carolina in Charleston.
What do you think? Is this a brilliant use of technology to detect liars in our midst, or is it an ethically challenged intrusion into our heads?
Send your responses to rightthing@nytimes.com or post them at http://jeffreyseglin.blogspot.com. Please include your name, your hometown and the name of the newspaper in which you read this column. Readers'comments may appear in an upcoming column.
Do you have ethical questions that you need answered? Send them to rightthing@nytimes.com or to "The Right Thing," New York Times Syndicate, 609 Greenwich St., 6th floor, New York, N.Y. 10014-3610.
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